Version history for the Password Reset for Virtual Agent on the ServiceNow Store.

Important: For details on system requirements and family compatibility, view the application listing on the ServiceNow Store website.

Version history

Version 5.0.5 - May 2025
Fixed minor bugs.
Version 5.0.4 - August 2024
  • Fixed:
    • Resolved issue with Change Password topic in Now Mobile App
    • Resolved issue where Reset Password topic was not publishing properly
Version 5.0.3 - February 2024
  • New: Added support for Soft PIN token expiration
  • Changed: Soft PIN tokens issued to end-users will now expire
Version 5.0.2 - November 2023
Minor fixes.
Version 5.0.1 - February 2023
New: Added the enrollment topic support for Password Reset for Virtual Agent.
Version 4.1.1 - November 2022
  • New:
    • Password Reset topic
      • IVR support
      • Auto-generated passwords for end users
Version 4.0.2 - August 2022
New:
  • Extended asynchronous password reset support to the Virtual Agent topics.
  • Updated existing topics to address the user enumeration issues for parity with the web experience.
Version 3.1.1. - May 2022
  • New:
    • Added custom components for the change password conversation to extend support to third-party credential stores in the Virtual Agent web client.
    • Added NLU models for additional languages.
Version 3.0.5 - February 2022
  • New:
    • Topics republished for San Diego compatibility
    • Actionable notifications for password expirations
Version 2.0.0 - December 2021
  • Deflection tracker added to topics to improve Virtual Agent Analytics
  • Language support added for conversational flows and NLU models for the following:
    • Brazilian Portuguese
    • Chinese Simplified
    • Italian
    • Japanese
    • Korean
    • Spanish
Version 1.3.2 - September 2021
Fixed: Removed duplicate configuration records for Virtual Agent issue auto-resolution.
Version 1.3.1 - August 2021
  • New:
    • Added French and German language support for virtual agent topic flows
    • Added French and German language support for NLU intents
    • Increased NLU model confidence threshold to improve accuracy performance
Version 1.2.0 - June 2021
  • New:
    • Updated Password Change topic to allow additional attempts for incorrectly inputted password
    • Minor verbiage changes to Password Change and Password Reset topics
Version 1.1.0 - April 2021
  • New:
    • Password Reset for Virtual Agent includes several predefined topic conversations designed to help your users complete credential and account related issues. These topics focus on the below use cases:
      • Password Reset
      • Password Change
      • Account Unlock
Version 1.0.1 - March 2021
  • New:
    • Password Reset for Virtual Agent includes several predefined topic conversations designed to help your users complete credential and account related issues. These topics focus on the below use cases:
      • Password Reset
      • Password Change
      • Account Unlock