Notify Connector for Microsoft Teams release notes
- UpdatedMay 1, 2025
- 3 minutes to read
Version history for the IT Service Management Notify Connector for Microsoft Teams application on the ServiceNow Store.
Important: For details on system requirements and family compatibility, view the application
listing on the ServiceNow Store
website.
Version history
- Version 2.8.0 - May 2025
- Added: The "deny-unless" authentication ACL allows only authenticated users to access the tables related to collaboration services. This ACL significantly improves the security of the data and prevents unauthorized access.
- Version 2.7.8 - February 2025
-
- Fixed/Changed:
- API improvements for Start Group Call
- Handled duplicate email for Microsoft Azure users.
- Added Suffix - Pre Published to OOB Application Registry for easier recognition of the flavour of setup.
- Fixed/Changed:
- Version 2.7.6 - November 2024
-
- Fixed:
- Participants will now be invited in batches of 50 to prevent errors in certain scenarios.
- Add error handling and messaging for the invalid UPN field.
- Fixed:
- Version 2.7.5 - September 2024
- Fixed: Removed the JTI validation requirement from the base system OIDC record as it causes errors.
- Version 2.7.4 - July 2024
-
- Fixed:
- Deep links to conference calls chat threads.
- Application name 'ServiceNow for Microsoft 365' changed to 'ServiceNow for Teams' on installing plugin.
- Multiple alert messages for invalid user on start conference call modal.
- Incorrect alert message when Join call fails for user with invalid/no email.
- Fixed:
- Version 2.7.3 - March 2024
-
- New:
- Implemented Clone Preservers and exclusion features for configuration records.
- Updated NotifyTeamsDatabase Script Include to Support Non-SNC environments and increase customization options.
- Fixed:
- Issues with MSP Support.
- "undefined" BOT Name in the calling popup.
- Issue with Join call for users with an empty email field.
- New:
- Version 2.7.2 - December 2023
-
- Fixed:
- Issues related to Domain Separation support.
- In a call where the call recording or the transcription is enabled, the call doesn't end when the participants leave the call.
- Fixed:
- Version 2.7.1 - October 2023
- Fixed: Calls were intermittently dropped upon initiation.
- Version 2.7.0 - August 2023
-
- New: Support for Notify UIB plugin.
- Fixed: The bot calls the participant multiple times even if the meeting invite is declined.
- Version 2.6.3 - May 2023
-
- Fixed:
- Added the support to restrict addition of the meeting chat links in Notify Recording table for conference calls using sn_notify_msteams.suppress_chat_link_in_notify_recording system property.
- Fixed an issue with Join call feature for Major Incident Management workbench.
- Changed: Notify number table will no longer be used to store the dial-in "toll" or "toll-free" numbers for Microsoft Teams conference calls.
- Fixed:
- Version 2.6.2 - February 2023
-
- Fixed:
- Fixed an issue which resulted in multiple duplicate numbers getting added in the Notify Number table.
- In some cases Webhook validation was failing, resulting in stale meeting information on the Workbench to be displayed like particpant and meeting status.
- In some sceanrios some of the invitees where not recieving notifications.
- Fixed:
- Version 2.6.0 - November 2022
- Fixes.
- Version 2.5.0 - August 2022
- Changed: Minor fixes.
- Version 2.4.2 - May 2022
- Minor fixes.
- Version 2.4.0 - February 2022
-
- New:
- Added support for:
- Joining the confernce call through conference phone numbers (dial-in info / access code) to expedite Microsoft Teams meeting for Major Incident Management (MIM)
- Additional administrative controls for who can bypass the lobby
- Added support for:
- Fixes
- New:
- Version 2.2.5 - November 2021
- Fixes for stabilisation
- Version 2.2.3 - September 2021
-
- New:
- Added support for guest users added to the Tenant for look-up via e-mail
- Added support for UPN (Microsoft's User Principle Name) to be specified in field other than sys_user.email to lookup azure users.
- Uptake of new API recommended by Microsoft, for creating online Meeting, with support for Application Access policy.
- Fixed: Microsoft Teams Meeting Extensibility experience, which now relies on newer API for creating Online Meeting.
- New:
- Version 2.1.2 - June 2021
- New: Added support for Azure Multi-Tenant app. The users can use the BOT shipped by ServiceNow for the Microsoft Teams meeting.
- Version 2.0.1 - February 2021
-
- New: For calls requiring higher-touch resolution, an agent can promote a Chat to a Microsoft Teams Call, directly from Agent Workspace. Requires - Agent Chat (Plugin).
- Minor fixes
- Version 1.0.4 - December 2020
- Minor fixes
- Version 1.0.4 - December 2020
- Minor fixes
- Version 1.0.2 - November 2020
- Notify connector for Microsoft Teams provides support for conference calls on the Now Platform for rapid communication with internal team members, customers, and contractors.