Version history for the ITSM Investigation Framework on the ServiceNow Store.

Important: For details on system requirements and family compatibility, view the application listing on the ServiceNow Store website.

Version history

Version 7.1.0 - May 2025
No changes
Version 7.0.0 - February 2025
No changes.
Version 6.1.0 - November 2024
No updates.
Version 5.1.0 - August 2024
No changes. Bumped up for dependency change.
Version 4.2.0 - February 2024
No updates since last release.
Version 4.1.0 - November 2023
No changes. Release version due to a dependent app version upgrade.
Version 4.0.0 - November 2023
View the device health of the selected CI using Digital End-User Experience (DEX) console.
Version 3.1.0 - September 2023
Changed: Version number update for dependent app version
Version 3.0.0 - August 2023
  • Added support for cancelling a remedial action
  • Support for avoiding duplicate actions on same CI
Version 2.1.0 - May 2023
  • New:
    • Support for remedial actions.
    • Support for automatically retrieving msinfo32 and dsregcmd data for Windows devices and servers.
Version 2.0.1 - March 2023
Minor fixes.
Version 2.0.0 - February 2023
New: Support for Microsoft Endpoint Configuration Manager.
Version 1.3.1 - November 2022
Fixes
Version 1.2.4 - August 2022
With Investigation Framework, you can enrich an incident with system details and metrics from your devices and servers to streamline investigations and accelerate incident resolution. The solution integrates with Agent Client Collector, which executes commands to gather information such as running processes, services, CPU usage, and memory.