Version history for the IT Service Management integration with Microsoft Teams on the ServiceNow Store .

Important: For details on system requirements and family compatibility, view the application listing on the ServiceNow Store website.

Version history

Version 2.7.14 - February 2025
Updated to support latest version of dependent apps.
Version 2.6.7 - August 2023

Updated to enable employees to access Employee Center from Outlook and Microsoft 365.Admins can easily extend the Microsoft Teams app to Outlook and Microsoft 365.Installing this plugin will also install the Outlook Actionable Messages plugin that will enable employees to complete ServiceNow surveys and approvals without leaving Outlook.

Version 2.6.4 - May 2023

Fixed: Minor fixes.

Version 2.6.3 - February 2023

Fixed: Minor fixes.

Version 2.6.1 - November 2022

Fixed: Minor fixes.

Version 2.6.0 - August 2022
  • New:
    • Added ability to display Microsoft Teams chat history associated with a ticket on Employee Center
    • Added ability for a third-party service provider to initiate a chat from ServiceNow with an employee in a different Microsoft Teams tenant
  • Changed: Minor fixes.
Version 2.5.0 - May 2022
  • New:
    • Added framework support for Sending Activity feed for Notifications. This will be used for the Content Publishing and Content Experiences to be able to send Teams Activity Feed notifications.
    • Added framework support for fetching user presence in Teams for Request Based Chat.
    • Renamed Tab SSO app to SSO and Activity Notification
  • Changed: Renamed Tab SSO app to SSO and Activity Notification
Version 2.4.0 - February 2022
  • New:
    • Added support for
      • Link Unfurling - Microsoft Teams users can see the preview for certain ServiceNow links(adaptive card) during the chat conversation with agents.
      • Added in-app localization support.
      • Added support for embedding specific VA BOTs in the ServiceNow for Teams App, so that multiple ServiceNow instances can connect to one Tenant. Available with the San Diego release only.
  • Changed: App was renamed from 'ServiceNow for Teams' to 'Microsoft Integrations - Core'. No functional impact to customers.
  • Fixes.
Version 2.2.1 - November 2021
Fixes for stabilisation
Version 2.1.0 - June 2021
New: Added support for Azure Multi-Tenant app. The users can use the Azure apps shipped by ServiceNow instead of creating their own apps for integration.
Version 2.0.2 - February 2021
  • New:
    • For calls that require higher-touch resolution, an agent can start a Microsoft Teams Call from a chat directly from Agent Workspace.
    • The platform requires: Notify Connector for Microsoft Teams (Store App) Agent Chat (Plugin)
  • Fixes.
Version 1.0.10 - December 2020
  • Fixed:
    • Intermittent actionable approval notifications are not delivered.
    • Employee with language set in user profile doesn’t receive actionable notifications.
    • When NOW Actions is installed along with ServiceNow for Teams application, the responses to the actionable notification are not captured.
    • When the On-Call scheduling plugin is not installed, Start Microsoft Teams Chat doesn’t respond.
    • When ITSM roles plugin is not installed, agents are unable to import message.
Version 1.0.9 - November 2020
The ServiceNow IT Service Management integration with Microsoft Teams extends the Now Virtual Agent integration with Microsoft Teams to enable employees to more effectively request and receive service from within Microsoft Teams.