Version history for the Agent Forecast application on the ServiceNow Store.

Important: For details on system requirements and family compatibility, view the application listing on the ServiceNow Store website.

Version history

Version 5.6.3 - June 2025
Fixed: Minor issues.
Version 5.6.2 - May 2025
Fixed: Minor issues.
Version 5.6.0 - November 2024
  • Fixed:
    • Minor issues
    • Security improvements
Version 5.4.0 - May 2024
  • Minor fixes
  • Addressed accessibility issues
Version 5.2.0 - November 2023
Minor fixes.
Version 5.1.0 - August 2023
Fixed: Minor fixes.
Version 5.0.0 - May 2023
  • Changed:
    • Create volume forecast at daily interval up to a year (52 weeks).
    • Option to create generate volume forecast at 15, 30, and 60 minute intervals.
Version 4.2.0 - February 2023
  • Major fixes
  • Changed: Default algorithm set to Seasonal Trend Loess (STL)
Version 3.0.2 - March 2022
New: Initial release for San Diego
Version 3.0.0 - February 2022
Demand forecasting for workforce optimization