Version history for the ITSM Process Mining Content Pack on the ServiceNow Store.

Important: For details on system requirements and family compatibility, view the application listing on the ServiceNow Store website.

Version history

Version 1.9.0 - April 2025

Minor bug fixes.

Version 1.7.9 - February 2025
Minor bug fix.
Version 1.7.0 - February 2024
Minor fixes.
Version 1.5.2 - November 2023
Changed: Onboarded translations.
Version 1.3.10 - September 2023
Fixed: The "No Transitions Found" error on the bottleneck analysis after mining.
Version 1.6.0 - August 2023
Changed: The name "Process Optimization" has been changed to "Process Mining."
Version 1.3.9 - July 2023
Fixed: Fixed the 'No Transitions Found' error on the bottleneck analysis after mining.
Version 1.5.1 - May 2023
Fixed: Retired all summary and insights variants.
Version 1.5.0 - February 2023
New: Created default dashboard for ITSM Process Mining.
Version 1.3.7 - November 2022
Fixed: Fixed some issues in the ITSM Process Mining Content Pack. Uptake of new tables and UI fields from Process Mining.
Version 1.3.5 - March 2022
Minor fixes.
Version 1.2.0 - July 2021
  • New:
    • Ability to configure cluster analysis for ITSM work items.
    • Ability to configure KPIs and insights for ITSM work items in the Process Mining dashboard.
Version 1.1.0 - January 2021
New: A new capability introduced in Quebec with ITSM Enterprise SKU.