Version history for the Tag Based Alert Clustering Engine on the ServiceNow Store.

Important: For details on system requirements and family compatibility, view the application listing on the ServiceNow Store website.

Version history

Version 18.14.0 - May 2025
No updates.
Version 18.12.3 - February 2025
Two minor fixes.
Version 18.12.1 - November 2024
  • Changed: Group simulation order is now executed in an ascending order
  • Fixed:
    • Fixed time window settings for Tag Based groups
    • Removing unnecessary error message when saving a new Tag Clustering definition
Version 18.11.2 - October 2024
Fixed: Groups are not being properly updated when new tags are added to an existing definition.
Version 18.10.2 - August 2024
  • New: Enable group simulation using the Alert Automation in Service Operations Workspace.
  • Fixed:
    • Fixed upgrade of tag-based clustering definition.
    • Fixed the population of the Assignment Group field.
Version 18.8.0 - July 2024
  • Fixed:
    • Pattern match happens when source type is one of: additional_info, alert_tags, and cmdb_key_value.
    • Group criteria is working only for alerts with non empty value.
    • ACL for the assignment group field.
    • If a field is selected for group criteria, only alerts with not empty field value are grouped.
Version 18.7.2 - June 2024
  • New:
    • Tag-Based Alert Clustering Simulation: Helps users test and assess their implementation using simulation mode.
    • Team-Based Rules: Adds the option for team-level rules that are executed only for assigned alerts.
    • Out-of-the-Box Alert Clustering Definitions.
Version 18.6.0 - March 2024
  • New: 12 new out-of-the-box Tag-based Alert Clustering definitions created.
  • Removed: 4 existing out-of-the-boxTag-based Alert Clustering definitions removed for new customers.
Version 18.5.3 - August 2023
Fixed: Fixing issues related to the custom description of Tag-Based groups.
Version 18.4.8 - May 2023

New: Clustered alerts are aggregated under a virtual alert rather than one of the real alerts (available starting Vancouver).

Version 18.3.3 - November 2022
  • New: Supporting alert tags field for alert clustering
  • Fixed:
    • Fixed the link in the blue box message
    • Fixed localization issues
Version 18.2.10 - April 2022
Fixed: Fixing tags and clustering definitions in a domain separated instance
Version 18.1.4 - November 2021
  • New:
    • Support tags on CI keys from cmdb_key_value table
    • Support platform patterns on tags to extract values
    • Exclude list property for alert fields
  • Fixed: Bug fixes
Version 18.0.6 - August 2021
New: The Tag Based Alert Clustering Engine app is a zero-code method that simplifies alert grouping and performs alert correlation without the need for CMDB, model training, or fine-tuning. The tag-based clustering capability enables alert clustering immediately from activation and works in parallel with existing ServiceNow alert correlation algorithms.