DEX Desktop Assistant release notes

Version history for the DEX Desktop Assistant application on the ServiceNow Store.

Important: For details on system requirements and family compatibility, view the application listing on the ServiceNow Store website.

Version history

Version 2.5.1 - February 2025
  • New:
    • Push notifications for Major Incident Management (MIM) on Desktop Assistant: Provision for Major Incident managers to send targeted and location-based push notifications to employees using Desktop Assistant as an additional communication channel.
    • Push notification for Proactive Engagement: Proactively engage with your employees through Desktop Assistant, enabling them to take quick actions and resolve their issues.
Version 2.4.0 - November 2024
Minor bug fixes and security improvements.
Version 2.3.0 - August 2024
Changed: UI Improvements.
Version 2.2.0 - May 2024
  • Desktop Assistant establishes a continuous communication channel for your employees, enabling them to easily access self-service options and receive timely notifications. This effectively minimizes any barriers to employee productivity.
  • Desktop Assistant enhances self-help for employees. This seamlessly connects the employee with resources for self-service and higher levels of support. IT can use it to notify of outages or other important announcements, or the employee can do their own network tests and other diagnostics. Desktop Assistant also provides easy access to catalogs, ServiceNow Employee Center, and other useful self-help actions, such as chatting with a virtual agent.