Version history for the ITOM AIOps Experience application on the ServiceNow Store.

Important: For details on system requirements and family compatibility, view the application listing on the ServiceNow Store website.

Version history

Version 26.7.2 - June 2025
  • Fixed in Integration Launchpad
    • PRB1884316 - Integration Launchpad not working with HLA versions prior to February.
    • PRB1890903 - Push Connector Instance Deletion Issue Not Created via Integration Launchpad.
    • PRB1892575 - Integration created for a Dynamic CI service in SRM has a blank "Default CI" field.
Version 26.7.0 - May 2025
  • New:
    • Express List Data Source icons improvements
      • Added new icons for HLA alerts and now display all source icons for alert groups in the Express List.
      • In the Preview Panel, the alert card for alert groups also shows the source icon for each alert.
    • Integration Launchpad and Overview Page Enhancements for HLA Data Inputs
      • Added link to Log Viewer in context
      • Adjusted banner on the Overview page
      • New Log Analytics push integration for REST API data input
      • New Log Analytics integration for Kafka data input
      • AWS Firehose integration for Log Analytics
      • New integration for Azure Log Analytics data input
      • New integration for Splunk data input in the Integration Launchpad
  • Fixed: Accessibility improvements on the Service Dashboard
Version 26.3.4 - March 2025
Fixed: Fixing a bug in the Express list- preview panel, for cases where an Alerts Additional info field contains a nested object.
Version 26.3.1 - February 2025
  • New:
    • Added the ability to simulate all grouping types in Alert Automation Grouping Definitions.
    • Introduced new Health Log Analytics Data Inputs in the Integrations Launchpad.
    • Added support for the Network Traffic Correlation Group in the Express List and Alert form.
    • Introduced a new Link View Visualization for the Network Traffic Correlation Group.
    • Added the "Add Alerts to Group" action in the Express List.
    • Introduced a new role in Event Management (evt_team_operator) to support federated teams. Users with this role can:
      • Create new integrations for their teams.
      • Create and edit alert automations for their teams.
      • Access a filtered list of alerts that belong to their teams.
      • View the on-call schedule of their teams.
  • Changed:
    • Made accessibility improvements.
    • Redesigned the Additional Info field in the Express List.
    • Added new fields to the CI Info in the Express List preview panel.
Version 25.1.15 - August 2024
  • Fixed:
    • Disabled the user role option to create an incident using general actions.
    • SOW: Fixed missing configuration item value in the alert card.
    • Preview panel timeline: Closed alerts were still shown as open.
Version 24.2.3 - June 2024
  • New:
    • Alert Timeline View
    • Link View
    • Free-text search of alerts
    • Keyboard interactions
    • Connector health KPIs
  • Changed:
    • Restyled alert panel
    • Display time format according to user preferences
  • Fixed: Alert auto-refresh issues
Version 24.1.1 - March 2024
  • New:
    • Add Alert Assist to the Express List - simplify and enrich with technical analysis using Now Assist
    • Manage views (Express List) - Centralized place to manage views for users according to their group membership
    • Probable root cause in Alert preview panel (Express List) - Add the Probable Cause tab to the alert preview panel in the Express List
    • Define assigned teams in connector setup (Integration Launchpad) - add the option to assign a connector to a specific team to achieve ownership and assignment to a team.
    • Customer connector definition - add the option to map from received events (Integration Launchpad)
    • Add alert trends to the Alert preview panel (Express list) - Add information on repeated alerts, and similar alerts to the alert preview panel in the Express List.
  • Changed: Align Source icons in the Express List and the Integration Launchpad
  • Fixed:
    • Fixing the loading time of large alert groups
    • Fixing UI for long filter name
    • Fixing live list filters when filtering on complex columns
Version 23.1.1 - March 2024
  • New
    • Add Alert Assist to the Express List - simplify and enrich with technical analysis using Now Assist
    • Manage views (Express List) - Centralized place to manage views for users according to their group membership
    • Probable root cause in Alert preview panel (Express List) - Add the Probable Cause tab to the alert preview panel in the Express List
    • Define assigned teams in connector setup (Integration Launchpad) - add the option to assign a connector to a specific team to achieve ownership and assignment to a team.
    • Customer connector definition - add the option to map from received events (Integration Launchpad)
    • Add alert trends to the Alert preview panel (Express list) - Add information on repeated alerts, and similar alerts to the alert preview panel in the Express List.
  • Changed
    • Align Source icons in the Express List and the Integration Launchpad
  • Fixed
    • Fixing the loading time of large alert groups
    • Fixing UI for long filter name
    • Fixing live list filters when filtering on complex columns
Version 24.0.2 - November 2023
  • Accessibility updates to comply with WCAG 2.1AA
  • Fixing multiple issues in the Express List
  • Adopting the standard record page (i.e. SRP) in Service Operations Workspace
Version 23.0.2 - November 2023
No changes.
Version 23.0.0 - August 2023
  • The AIOps Experience app is a transformative addition to the AIOps product in ServiceNow, revolutionizing the entire ITOM (IT Operations Management) Health user experience. This app introduces three powerful capabilities, namely the Express List, Integration Launchpad, and AIOps Dashboards, each delivering unique value, but when combined, they elevate the user experience to a whole new level.
    • Express List: The Express List is a game-changer for alert management. It provides a consolidated platform where users can efficiently triage, conduct root cause analysis (RCA), and remediate alerts seamlessly. With real-time updates, dynamic filtering, and an intuitive preview pane, users can stay on top of their alert workflows and take immediate action with unparalleled ease and speed.
    • Integration Launchpad: With the Integration Launchpad, users gain access to a hub of seamless connections to various external tools and services. It is also simplifying the onboarding of new data sources. This simplifies the integration process, enabling users to effortlessly leverage their existing ITOM ecosystem within the ServiceNow platform. The Integration Launchpad streamlines data exchange and improves cross-platform collaboration, enhancing efficiency and productivity across the board.
    • AIOps Dashboards: The AIOps Dashboards offer comprehensive visualizations of critical operational data and insights. Users can monitor key performance indicators (KPIs), track service health, and gain valuable context on the overall IT environment. These customizable dashboards empower users with actionable insights, facilitating data-driven decision-making and ensuring proactive responses to potential issues.
  • When used in tandem, the Express List, Integration Launchpad, and AIOps Dashboards create a unified, seamless, and efficient user experience. The revamped ITOM Health interface empowers IT teams to swiftly identify and resolve alerts, optimize performance, and improve overall operational efficiency. By providing a consolidated platform for alert management, simplifying integrations, and offering data-rich dashboards, the AIOps Experience app truly takes ServiceNow's AIOps product to a new level, helping organizations achieve greater operational excellence and deliver exceptional IT services.