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ServiceNow Store - IT Operations Management release notes

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ServiceNow Store - IT Operations Management release notes

The ServiceNow Store contains IT Operation Management dashboards and other content.

Visit the ServiceNow Store website to view all the available apps and for information about submitting requests to the store.

Latest releases for IT Operations Management

Cloud Management Google Cloud Connector

Support for Google Cloud Platform (GCP)

  • Ability to create ServiceNow Catalog offerings from Google Deployment Manager template
  • Ability to provisioning IaaS and PaaS resources in GCP with governance and security policies applied along the provisioning path
  • Integration with ITSM processes such as Approval, Change control
  • Near-real-time discovery of state changes to resources in GCP thru integration with StackDriver
  • Day-2 operations (life cycle operations) on the provisioned and discovered resources in the cloud
Cloud Management IBM Cloud Connector

Support for IBM Cloud

  • Ability to create ServiceNow Catalog offerings from Terraform configuration template
  • Ability to provisioning IaaS and PaaS resources in IBM Cloud with governance and security policies applied along the provisioning path
  • Integration with ITSM processes such as Approval and Change control
  • Day-2 operations (lifecycle operations) on the provisioned and discovered resources in the cloud
Cloud Management Terraform Cloud Connector

Support for Terraform Provider

  • This version of the app supports use of Terraform for provisioning on IBM Cloud.
  • Ability to create Service Catalog offerings by importing Terraform config templates for IBM Cloud
  • Current version supports Terraform Open source edition
CMDB CI Class Models
The following new class model is available with in the release:
  • Nutanix Cloud platform
    • Nutanix Cluster
    • Nutanix Controller VM
    • Nutanix Storage Pool
    • Nutanix Storage Container
    • Nutanix Host
    • Nutanix Virtual Machine
Discovery and Service Mapping Patterns

London Patch 8 and Madrid Patch 2 is required.

IBM Cloud Discovery enhancements: Collect data on location and resource groups for configuration items (CIs) hosted on IBM Cloud.

AWS Cloud Discovery enhancements: Discover tags for AWS PaaS services hosted on AWS Cloud. This enhancement helps to retrieve AWS PaaS services information from the ServiceNow CMDB based on tags. Discover AWS Cognito services using a dedicated pattern. Amazon Cognito provides authentication, authorization, and user management functions for AWS customers.

Azure Cloud Discovery enhancements: Use the new CMDB_CI_CLOUD_RESOURCE CMDB table for holding information on all whitelisted services hosted on Azure Cloud. In future, the same table will hold generic inventory data from AWS and other cloud-based services.

Google Cloud Discovery enhancements: Discover specific CIs hosted on Google Cloud based on events. This feature helps to write new real-time updates on Google cloud virtual machines, storage, network, firewall, and subnet data into the CMDB.

SAP System ID: Use the SAP system ID for ITSM incident or change management process. This feature is supported by a new CMDB CI class for storing SAP system IDs.

Check the documentation for more details on ServiceNow® Store release content. List of Discovery content released on ServiceNow Store.

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