Version history for the Safe Workplace Contact Tracing application on the ServiceNow Store.

Important: For details on system requirements and family compatibility, view the application listing on the ServiceNow Store website.
Note: To automatically install all the Safe Workplace applications at once, download the ServiceNow® Safe Workplace suite application.

Version history

Version 1.29.5 - November 2024
Security fixes.
Version 1.29.4 - August 2024
  • Removed:
    • The Zebra integration has been deprecated. Customers who have downloaded the 1.29.2 or any older version will continue to have the Zebra integration, and can continue to use it. Customers who have downloaded 1.29.4 or newer version of the app will NOT have the Zebra integration.
    • The Devvio integration portal has been deprecated. Customers who have downloaded the 1.29.2 or any older version will continue to have the Devvio integration, and can continue to use it. Customers who have downloaded 1.29.4 or newer version of the app will NOT have the Devvio integration.
Version 1.29.2 - May 2024
Security fixes.
Version 1.29.1 - January 2024
Security fixes.
Version 1.29.0 - November 2022

Fixed:

  • Next Experience theming alignment
  • Accessibility improvements
Version 1.28.1 - August 2022
Fixed:
  • Added a new role sn_imt_tracing.cisco_admin. To continue using the cisco integration within the application, existing customers should assign this new role to relevannt users and re-login to their instance from within Cisco.
  • Contact tracing demo data to be retained upon upgrade.
  • Quality improvement.
Version 1.26.0 - March 2022
Fixed: Minor bug
Version 1.24.0 - January 2022
New: Localization for 22 languages other than English. Translations are available for features released up until the December 16, 2021 release.
Version 1.23.1 - December 2021
Changed: Updates to the translation engine
Version 1.22.0 - October 2021
Fixed: Minor bug
Version 1.21.0 - September 2021
New: Localization for features from the August 19 release
Version 1.20.0 - August 2021
Fixed: Minor bug
Version 1.19.0 - July 2021
Changed: Updates to the translation engine
Version 1.18.0 - June 2021
Fixed: Minor bug with data flows on upgrade
Version 1.17.0 - April 2021
New: Localization for features from the March 25 release
Version 1.16.0 - March 2021
  • New:
    • View vaccination status on cards and the list of exposed contacts
    • Ability to filter cards by vaccination status
  • Fixed: Minor bug fix for the Kinexon wearables integration
Version 1.15.1 - March 2021
New: Localization for features from the February 18 release
Version 1.14.0 - February 2021
  • New:
    • Support for Contact Tracing Exposure Surveys by SMS
    • Localization for features from the February 4 release
  • Fixed: Security fix
Version 1.13.0 - February 2021
New:
  • Contact Tracing visualizations were updated to include a third level hierarchy
  • Localization for features from the January 21 release
Version 1.12.0 - January 2021
New: Support for domain separation
Version 1.11.0 - December 2020
New: Localization for features from the December 3 release
Version 1.10.0 - December 2020
  • New: Localization for features from the November 19 release
  • Fixed: The Handheld Devices menu option is now shown under the Handheld/Wearables section instead of Devvio
Version 1.9.0 - November 2020
New:
  • Devvio (wearables data API) integration
  • Localization for features from the November 5 release
Version 1.8.0 - November 2020
  • New:
    • Health verifications are limited to once per day
    • When a case task's Outcome is updated, the case's Exposed Contacts is also updated
    • New catalog item icon for daily contact logs
    • Localization for features from the October 15 release
  • Fixed: Minor bug fixes
Version 1.7.0 - October 2020
  • New:
    • Default tasks are created when a new case is created
    • Ability to add user notes on daily contact logs for interactions with non-coworkers, such as contractors
    • Localization for features from the October 1 release
  • Fixed:
    • Case managers can now view attachments on cases
    • Other minor bug fixes
Version 1.6.2 - October 2020
  • New:
    • Ability to set up a new tracing system for your own contact tracing data source. For users on previous versions of the Contact Tracing application, v1.6.2 includes an upgrade fix script.
    • Employers can email potentially exposed individuals to request they get tested.
    • Integration with Zebra MotionWorks.
  • Changed:
    • Updated the legend for Contact Tracing visualizations.
    • Adjusted the case management 'Impacted from XX' fields to a single field, 'Tracing System.' No changes were made to manually-added fields.
    • Daily contact logs now account for multiple potentially exposed contacts.
  • Fixed: Minor bug fixes.
Version 1.4.0 - September 2020
  • New:
    • Update to data purging
    • Daily Log - Timezone consideration
    • Localization for the September 3 release features
  • Fixed:
    • Privacy Consent's 'Change Preference' link
    • Flow Designer
    • Badge Reader logic
Version 1.3.0 - September 2020
  • New:
    • Added the ability to use raw Wi-Fi data through an integration with Cisco DNA Spaces
    • Created an outreach notification for exposed contacts
    • Changed Contact Tracing visualizations with color coding for potentially exposed individuals
    • Localization for features from the August 20 release
  • Fixed: The color for the primary affected individual is correctly updated depending on the person's health status
Version 1.2.0 - August 2020
New:
  • Field Service application integration with Zoom
  • Added a MIST BLE - API to get the BLE enabled sites
  • Added a navigation menu for wearables
  • Added support for Cisco DNA Spaces for Wi-Fi access log data
  • Localization for features from the August 6 release
Version 1.1.0 - August 2020
New:
  • Changes on related cases
  • Design changes for privacy consent
  • Juniper MIST BLE integration
  • Guided Setup updates
  • Localization for features from the July 23 release
Version 1.0.5 - July 2020
New:
  • Wi-Fi data source (import + Mist integration)​
  • Visitor data source​: Use data from the ServiceNow Employee Health Screening visitor screening feature as a data source for contact tracing
  • Automated case creation​
  • Ability to update Employee Health and Safety Requirement​ with status from case management​
Version 1.0.4 - July 2020
New:
  • Case Management - Confidential flag
  • Contact Tracing
    • Data retention management
    • Privacy consent
    • Localization for features from the June 18 release
Version 1.0.1 - June 2020
The ServiceNow Contact Tracing application provides the capability to identify employees that may have been exposed to an individual classified as positive for a condition (e.g. COVID-19) by correlating information from work shifts, workspace locations, badge scans, and employee daily contact logs. The Contact Tracing application includes the capability to manage the response process related to these events.