Version history for the EMR Help application on the ServiceNow Store.

Important: For details on system requirements and family compatibility, view the application listing on the ServiceNow Store website.

Version history

Version 4.0.0 - August 2024
New: Added minor improvements to true up to the Xanadu release.
Version 3.0.0 - May 2024
  • Changed:
    • EMR Help has been enhanced to utilize Column Level Encryption Enterprise which consists of a new EMR Help encryption module built out of the box for new customers. Existing customers can use their existing encryption or leverage the new encryption module. The new encryption module is named sn_ind_rmt_help.emr_data and works on the same OOTB columns as encryption contexts used to for EMR Help.
    • PHI data protection has been enhanced to only clear the following question answer table fields:
      • EMR Session Information
      • Protected Health Information
Version 2.0.0 - February 2024
New: Added minor enhancements to true up to the Washington DC release.
Version 1.4.0 - August 2023
New: Add minor changes to true up to the Vancouver release.
Version 1.3.0 - May 2023
Minor fixes.
Version 1.2.0 - February 2023
Fixed: Role modifications for updated PII data security
Version 1.1.3 - March 202
  • Fixed:
    • Formatting issues when spaces were included in a comment within an API response
    • Performance issue
Version 1.1.1 - June 2021
Fixed: The sn_ind_rmt_help.requester role no longer contains the sn_incident_read and sn_incident_write roles