Version history for the GRC: Operational Resilience on the ServiceNow Store.

Important: For details on system requirements and family compatibility, view the application listing on the ServiceNow Store website.

Version history

Version 20.1.3 - May 2025
  • New:
    • Align with the CSDM model to set up configurable main node configurations, which are used to retrieve CSDM and their dependency data
    • Add the primary origin to an operational vulnerability, and the impacted areas are automatically included (the vulnerability can then be viewed from any impacted area)
    • All CSDM objects, dependencies, and their red flags can be rolled up based on the entity hierarchy
    • Use Smart Assessment for evaluating an operational vulnerability
  • Updated: Enhanced security for addEncodedQuery and scriptedACL
Version 20.0.1 - February 2025
  • Changed: Improved performance for export pdf in operational vulnerability
  • Fixed:
    • Localization gaps for homepage
    • Duplicate UI actions on Business Services
    • Opres user access issue to impacted areas and issues related list on vulnerabilities
Version 19.1.4 - November 2024
  • New:
    • Added modules, list views, and record pages for Digital Operational Resilience Management
    • Added Digital Operational Resilience roles to Operational Resilience roles
Version 19.0.1 - August 2024
  • New: Added Discuss UI action for Operational Resilience workspace to enable discussion for Task record pages
  • Fixed:
    • Fixed task performance issue
    • Fixed Importance assessment - when due date is updated, its not error message in classic view
    • Fixed few translation gaps
Version 18.1.1 - July 2024
Fixed: Fixed app compatibility for the glide family releases.
Version 18.1.0 - June 2024
Changed: Updated base dependent apps for latest security features.
Version 18.0.3 - February 2024
  • New:
    • Added new OpRes personas to support IRM and BCM products
    • Show/hide reports based on OpRes personas
    • Pulled assets from CMDB for child services and processes
    • Added report "Top vulnerabilities to be fixed" to OpRes homepage
  • Fixed:
    • Fix pillars dashboard drilldown
    • Fix assessment instance creation
    • Fix breadcrumb labels
Version 17.0.0 - September 2023
  • Fixed:
    • Planned ACL changes for OpRes
    • Fixed the 'no table found' error in OpRes scheduled job
    • Fixed new buttons in business services for parent and child services that were not creating relationships in Utah, Vancouver
Version 16.0.7 - February 2023
  • New:
    • Use Operational Resilience Workspace to monitor the resilience metrics and manage your business services.
    • Perform an assessment to measure the importance and impact tolerance of your business service.
    • Analyze the impact of a scenario and an event on your business service and complete the associated response tasks.
    • Complete the self-attestation process for your business service and generate a PDF of the report.
    • Visualize the relationship of a business service with its related entities such as the red flags, dependencies, and assessments in a 360-degree view.
  • Fixed:
    • Fixed WCAG and dark theme-related issues
    • Fixed report view ACLs security issues
    • Fixed scenario analysis duration dates
    • Fixed failed BCP plans in business services
Version 15.0.3 - August 2022
  • New:
    • Added scenario analysis for important business services
    • Added feature to analyze impact tolerance and important for business services
    • Added new and improved relationships in the Business Service form
    • Added self-attestation for operational resilience status
Version 14.1.0 - March 2022
Fixed: Security bug
Version 12.0.2 - June 2021
  • Fixed:
    • Security issue
    • Metric related to BCM for failed tests
Version 12.0.0 - March 2021
Fixed: Fixed form section of the entity form used by OR.
Version 11.0.2 - November 2020
The Operational Resilience application enables organizations to anticipate and plan for adverse operational events. The business unit heads can also ensure rapid recovery from adverse events using the application. The application provides a 360-degree view of risk, control, and business continuity planning posture across functions such as facility, people, technology, and supply chain management.