Version history for the FSO Process Mining Content Pack on the ServiceNow Store.

Important: For details on system requirements and family compatibility, view the application listing on the ServiceNow Store website.

Version history

Version 1.7.0 - November 2024
Changed in FSO Card Operations - Card Disputes: Removed the breakdown of Card network and Reason code for Card disputes service cases.
Version 1.6.0 - February 2024
  • New: Added breakdowns by Dispute category and Dispute reason code
  • Changed:
    • Upgraded snc-app-parent version to 5.1.0.16
    • Modified configuration for localization support
  • Removed: Removed breakdowns by Dispute reason and Fraud alert
Version 1.5.2 - August 2023
  • Changed
    • Updated application name, label, and description from "Process Optimization" to "Process Mining".
Version 1.5.1 - May 2023
New: Added localization changes.
Version 1.5.0 - February 2023
New: Added PO configuration for Intelligent Servicing for Fraud application.
Version 1.4.0 - November 2022
  • New:
    • Added PO projects for Commercial Lines Claims
    • Added PO projects for Personal Lines Claims
Version 1.3.0 - August 2022
New: Added new PO projects for Individual Life, Group Life insurance and claim operations
Version 1.2.1 - March 2022
  • New:
    • Process Mining project for Personal Lines Servicing
    • Process Mining project for Commercial Lines Servicing
Version 1.2.0 - February 2022
  • New:
    • Added project for Financial Services Personal Deposit Operations
    • Added project for Financial Services Business Deposit Operations
Version 1.1.1 - August 2021
Fixed: Fixed the building project issue associated to Loan Operations and Payment Operations
Version 1.1.0 - July 2021
  • New:
    • Added Process Mining projects for the following Financial Services Operations applications:
      • Complaint Management
      • Business Lifecycle
      • Client Lifecycle
      • Treasury Operations
Version 1.0.2 - May 2021
Changed: Financial Services Core application dependency version has been updated
Version 1.0.1 - April 2021
  • Changed: Made it compatible for Quebec
  • Removed: Removed compatibility for Paris
Version 1.0.0 - March 2021
  • New:
    • Process Mining projects for Financial Services Operations applications:
      • Payment Operations
      • Personal Loan Operations
      • Business Loan Operations