Version history for the Team Management for Field Service on the ServiceNow Store.

Important: For details on system requirements and family compatibility, view the application listing on the ServiceNow Store website.

Version history

Version 5.1.1 - May 2025
Coral theme support for the Team Management Module in FSM WFO.
Version 4.0.1 - August 2024
Accessibility improvements to adhere to WCAG 2.1AA conformant.
Version 3.0.1 - February 2024

No new features were added in this release; it is an uptake of the latest platform WFO features.

Version 2.0.5 - August 2023
Use Workforce Optimization for Field Service to manage agent schedules and breaks.
Version 1.0.0 - February 2023
Team Management enables Managers to monitor and measure the performance goals, schedules, tasks and other activities for the groups they manage. Field Service managers can drive engagement and efficiency, ensuring their respective groups are operating at peak performance and delivering positive customer outcomes.