Version history for the Process Mining Content Pack for FSM application on the ServiceNow Store.

Important: For details on system requirements and family compatibility, view the application listing on the ServiceNow Store website.

Version history

Version 1.4.0 - February 2025
Addressed data model changes coming from our core plugin (sn_po).
Version 1.2.1 - September 2024
Nothing has been changed. We have just updated the version of our dependency plugin [sn_po].
Version 1.2.0 - February 2024
Changed: Minor fixes and changes made to the data models of Process Mining for Field Service Management.
Version 1.0.0 - February 2023
Process Mining for Field Service Management creates business process flows from the work order task data in audit trails, allowing process owners to perform in-depth analysis and discover process insights to improve business outcomes.