Version history for the Field Service Management Field Service NLU Model for Virtual Agent Conversations on the ServiceNow Store.

Important: For details on system requirements and family compatibility, view the application listing on the ServiceNow Store website.

Version history

Version 1.2.0 - May 2021
Uptake of NLU platform changes: Differentiate out-of-the-box models and customer models Group models into primary and seconday models Naming standards for models
Version 1.1.1 - February 2021
Fixed: minor bug fixes
Version 1.1.0 - November 2020
New: NLU for the topic 'Debrief Task'
Version 1.0.0 - October 2020
Natural Language Understanding (NLU) for Virtual Agent conversations with Field Service Management