The ServiceNow Store contains Field Service Management applications.

Visit the ServiceNow Store website to view all the available apps and for information about submitting requests to the store.

Latest releases for Field Service Management

Now Assist for Field Service Management (FSM) (6.0.1)
  • Enable Field Service technicians to access a virtual assistant from the mobile application with Now Assist Virtual Agent.
    • Use Now Assist Virtual Agent for mobile to summarize work order tasks.
    • Explore conversational search in the Now Assist panel with results from Knowledge Base articles.
  • Now Assist Virtual Assistant (NAVA) in FSM Mobile for Task Summarization
    • Initiate the NAVA panel from a work order task record or the My tasks tab.
    • Provide technicians with a consistent and intuitive interface for quick and easy interaction.
    • Display a summary of work order tasks.
  • Conversational search in NAVA
    • Enable technicians to ask questions in natural language for quick and clear answers.
    • Allow technician to receive accurate and reliable responses sourced exclusively from the Knowledge base.
    • Provide technicians with context-aware follow-ups, including related parts or steps, for better support.
  • Now assist Context Menu [NAcm] for Work order tasks
    • The record summarization skill is enabled with NAcm capabilities. The NAcm animated icon is located in the Work Notes and Comment fields of the record. Clicking on the NACM icon initiates a call to the large language model (LLM), and the response is displayed in a modal window.
    • You can Elaborate or Shorten responses, to modify the generated response. The sparkle icon reappears when a part or the entire portion of the generated text is selected, providing a menu with options for elaborating or shortening. The selected and modified text will be replaced with the new text returned from the LLM call, while the unselected text remains unchanged. You can then paste the final generated text after applying any number of iterations of regeneration or quick actions, back into the field from which the text creation call was initiated.