Version history for the Field Service Management Field Service Virtual Agent Conversations on the ServiceNow Store.

Important: For details on system requirements and family compatibility, view the application listing on the ServiceNow Store website.

Version history

Version 1.6.0 - August 2024
Changed: Replaced the existing API to get SM Config properties with newer version which allows Field Service application to have multiple SM Configs.
Version 1.5.0 - August 2023
  • New
    • Dark theme uptake
Version 1.4.0 - February 2023
  • Changed:
    • Code refactoring due to work management plugin dependency changes
    • Updated Near by tasks topic to handle the situation when agent and task is at same location and work parameter information is not specified for agent
Version 1.3.0 - July 2021
  • New:
    • Consider field service agent work parameters 'maximum travel radius' to show near by tasks
    • Display crew tasks along with individual tasks in Upcoming tasks topic
Version 1.2.2 - February 2021
Fixed: minor bug fixes
Version 1.2.1 - December 2020
Fixed: Provided patch to fix insecure user reference check
Version 1.2.0 - November 2020
New: The topic 'Debrief tasks' is created to allow field service agents to report time worked and incidentals
Version 1.0.0 - October 2020
Get instant access to frequently performed activities with Field Service Virtual Agent Conversations - an automated, conversational chatbot that understands natural human language. The Field Service Virtual Agent Conversations application provides field service workers the capability to act upon upcoming tasks and pick nearby tasks.