The ServiceNow Store contains Customer Service Management applications.

Visit the ServiceNow Store website to view all the available apps and for information about submitting requests to the store.

Latest releases for CSM

Agent Forecast (5.6.3)
Fixed: Minor issues.
CSM Configurable Workspace (25.1.4)
Support for Sentiment Analysis at case level.
Customer Central (28.0.4)
Bug fixes.
Customer Service Install Base Management (3.1.2)
Minor bug fixes.
Now Assist for CSM (8.1.1)
  • New: Speed up case resolution with the suggested steps from Recommended Actions.
  • Changed: Improved the self-service resolution in Portal case form by handing off conversation to Virtual agent if no answers are found or if a case needs to be opened.
UI Components for Customer Portals (3.7.2)
Bug fixes.