Version history for the Omnichannel Callback for Customer Service Management application on the ServiceNow Store.

Important: For details on system requirements and family compatibility, view the application listing on the ServiceNow Store website.

Version history

Version 1.3.2 - February 2025
Minor bug fixes.
Version 1.3.0 - November 2024
Minor bug fixes.
Version 1.2.1 - August 2024
Fixed minor issues.
Version 1.2.0 - May 2024
Minor fixes.
Version 1.0.7 - February 2024
Problem fixes and other issues.
Version 1.0.6 - November 2023
Minor fixes.
Version 1.0.5 - August 2023
Minor fixes.
Version 1.0.4 - June 2023
Fixes.
Version 1.0.3 - March 2023
Fixes.
Version 1.0.0 - February 2023
Omnichannel Callback for Customer Service Management extends Omnichannel Callback capabilities to support CSM specific use cases. This includes customer experience, agent experience and CSM data model support.