Atlassian Jira integration for Agile Development release notes

Version history for the Agile Development Atlassian Jira integration on the ServiceNow Store.

Important: For details on system requirements and family compatibility, view the application listing on the ServiceNow Store website.

Version history

Version 2.2.1 - June 2025
  • Fixed:
    • Resolved an issue where board and sprint import requests were not completing successfully when triggered with the latest environment.
    • Enhanced functionality to support mapping for user reference fields, ensuring consistent data synchronization.
    • When a choice map is removed from status field map, epic record is not syncing to jira.
    • Resolved Worknotes is being duplicated when cyclic payload check is failing.
    • Updated error message when selecting Jira board for kanban project in Team Integration Settings.
Version 2.2.0 - November 2024
Fixed: Minor fixes related to syncing comments and sprints with Jira.
Version 2.1.6 - September 2024
Fixed: Jira createmeta Rest Endpoint deprecated changes.
Version 2.1.5 - May 2024
Minor fixes related to security and features.
Version 2.1.4 - February 2024
Minor fixes related to performance.
Version 2.1.3 - May 2023
  • Bi-directional sync is now supported for Assigned_to field.
  • Import of comments from JIRA Cloud to ServiceNow is also supported.
  • Issue related to creation of duplicate records has been fixed.
  • Other minor fixes.
Version 2.1.2 - December 2022
Fixed: Bug fixes
Version 2.1.1 - February 2022
Fixed: Bug fixes
Version 2.1.0 - June 2021
  • Changed:
    • Support for multi-select fields in Jira integration.
    • Support for reference field in Jira integration. I
    • mproved troubleshooting and updated log details.
    • Support for configuring the batch size to retrieve Jira project metadata.
Version 2.0.2 - April 2021
  • Fixed:
    • Import of Comments not working from Jira Servier and Jira Cloud
    • Import fails while importing Stories associated with Sprints in Jira Cloud
    • Flows stuck in Processing State when import fails from Jira
Version 2.0.1 - September 2020
Changed: Simplified the process of importing issues from Jira into the ServiceNow platform. Jira projects now do not require project/team integration settings with assignment groups to import issues into Agile Development 2.0.
Version 1.1.1 - July 2020
  • New:
    • Jira Cloud support: You can synchronize the following Jira Cloud projects with the ServiceNow platform:
      • Classic
        • Scrum
        • Kanban
        • Bug tracking
      • Next-gen
        • Scrum
        • Kanban
    • Project-level mappings: Table, field, and workflow state mapping are supported at the project level.
    Project-level mappings: Table, field, and workflow state mapping are supported at the project level.
  • Changed:
    • Instance-level mapping: Mapping configuration for Jira projects is no longer generated at the instance level.
Version 1.0.2 - March 2020
  • New: This app is compatible with New York
  • Fixed: Minor bugs
Version 1.0.1 - January 2020
Integrate Atlassian Jira with ServiceNow Agile Development to enable bi-directional synchronization of records between the two applications.