Virtual Agent Topic Recommendations release notes
- UpdatedAug 1, 2024
- 2 minutes to read
Version history for the Virtual Agent Topic Recommendations on the ServiceNow Store.
Important: For details on system requirements and family compatibility, view the application
listing on the ServiceNow Store
website.
Version history
- Version 4.5.5 - August 2024 (Xanadu)
- Dependency update for security.
- Version 4.5.3 - November 2023
- Fixes.
- Version 4.5.2 - August 2023 (Vancouver)
- Fixed: Translation and internationalization issues.
- Version 4.4.2 - May 2023
-
- Fixed:
- After selection of a topic to link screen reader is reading extra information ""0 results found.""
- Keyboard focus is getting lost after activating ""Last 90 days"" button and dialog is not accessible under ""Get Recommendations"" dialog.
- Keyboard focus is getting lost when user activate ""Remove this condition"" button in ""Get Recommendation"" dialog.
- Report Vidoe ACL warning updates.
- Fixed:
- Version 4.3.0 - November 2022
-
- Fixed: Accessibility-related issues.
- Removed: Removed "Recommendation Settings" from the Next Experience Unified Navigation All menu; Topic Recommendations Settings can now be accessed through Conversational Interfaces Settings.
- Version 4.2.0 - August 2022
-
- New:
- Surface the most relevant recommendations with new filter options to display/hide previously added or ignored recommendations; when a user is reviewing the individual recommendation in the popover window, they can mark that recommendation to be selected or ignored.
- A new system property can be set to limit how many topic recommendations are displayed (default 30); where there are more,See more links display additional recommendations.
- Updated summary status box that provides confirmation of new topics or intents that were successfully added, along with links to customize the newly added topics/intents or to tune the NLU model(s). The Customize these topics link opens VA Designer with the category filter set to Recommended. The Tune NLU Model link opens NLU Workbench.
- New:
- Version 2.1.0 - September 2021
- Fixed: Show error when NLU validation fails (models must have at least 2 intents and 5 utterances each).
- Version 2.0.0 - August 2021
-
- New:
- NLU model grouping support
- Create new model group for a topic
- Map the topic to an existing model group
- Map the topic to a standalone model
- One-click NLU intent binding after training
- Link/unlink a recommendation to an existing topic
- Improved user interface
- Edit data filters for a report directly in Topic Recommendations
- Collating data by taxonomy
- Improved status indicators for topics: New, Added/Linked, Active/Inactive
- Topic completion chart for active topics
- NLU model grouping support
- New:
- Version 1.0.4 - April 2021
- Fixed: Bug fixes and performance changes.
- Version 1.0.2 - February 2021
- Fixed: Minor fixes.