Version history for the Customer Service Management Agent Messaging Component on the ServiceNow Store.

Important: For details on system requirements and family compatibility, view the application listing on the ServiceNow Store website.

Version history

Version 2.0.4 - January 2021
  • New:
    • Certified for Quebec
    • Added support for agent-initiated messaging for multiple messaging channels
Version 1.0.0 - July 2020
New: This application contains workspace UI components for composing agent initiated SMS.