Version history for the Conversational SMS Integration with Twilio on the ServiceNow Store.

Important: For details on system requirements and family compatibility, view the application listing on the ServiceNow Store website.

Version history

Version 4.2.0 - November 2024 (Xanadu)
Minor bug fixes.
Version 4.1.0 - August 2024 (Xanadu)
Fixed: AI Search cards.
Version 4.0.1 - August 2023 (Vancouver)
Changed: Dependency versions.
Version 3.0.0 - February 2023
New: Adapter changes for SMS Authentication.
Version 2.1.0 - November 2022
Fixed: Localization fixes.
Version 2.0.3 - August 2022
Fixed: Issues with mask type and input text in the logs.
Version 2.0.2 - February 2022
  • New: Unified logging framework has been enabled.
  • Fixed: The unified logging backward compatibility condition.
Version 2.0.1 - October 2021
Fixed: Display of large and small images in cards.
Version 2.0.0 - August 2021
  • New:
    • START/STOP custom commands (contextual actions) for users to receive SMS notifications and stop receiving SMS notifications.
    • URL redirect to Service Portal page.
  • Fixes
Version 1.1.1 - February 2021
New: Conversational SMS integration with Twilio is added as a new messaging channel supporting Virtual Agent.