Version history for the Conversational Interfaces - Diagnostics application on the ServiceNow Store.

Important: For details on system requirements and family compatibility, view the application listing on the ServiceNow Store website.

Version history

Version 2.2.1 - November 2024 (Xanadu)
Fixed: Dynamic Translation Support Topic is deleted and will not show in Virtual Agent anymore.
Version 2.2.0 - May 2024 (Washington DC)
Minor fixes.
Version 2.1.6 - February 2024 (Washington DC)
Fixed minor issues.
Version 2.1.5 - August 2023
Fixes.
Version 2.1.2 - May 2023
Fixed: Welcome message for Diagnsotic Pre Chat topic.
Version 2.1.1 - February 2023
Changed: Added plugin for diagnostic search. The diagnostic content related to a plugin that isn't installed won't appear to the user in Virtual Agent.
Version 2.0.2 - August 2022
New: Processes modified.
Version 1.1.0 - May 2022
  • Fixed:
    • MS Teams errors and troubleshooting flows.
    • CI Diagnostics topic blocks.
    • Record creation issues.
Version 1.0.2 - October 2021
The Conversational Interfaces Diagnostic Tool enables admins and technical support engineers to diagnose common configuration and plugin setup issues by interacting with a diagnostic chatbot via Virtual Agent.