Version history for the Conversational Integration with Slack integration on the ServiceNow Store.

Important: For details on system requirements and family compatibility, view the application listing on the ServiceNow Store website.

Version history

Version 5.0.15 - May 2025 (Yokohama)
Fixed minor bugs.
Version 5.0.13 - March 2025 (Yokohama)
Fixed minor bugs.
Version 5.0.12 - February 2025 (Yokohama)
  • New: Synthesized Response support for Slack
  • Fixed:
    • Fix for Skip button issue
    • Added translations for the store app
Version 5.0.10 - November 2024 (Xanadu)
  • Fixed the text user input control issue: When the user is prompted to input text and sends their response via Slack, VA will say "I'm having technical issues and won't be able to continue this conversation."
  • Removed the extra AI message: During a Q&A card conversation we see the text "Answer generated by...Review for accuracy" repeated 3-times.
  • Fixed the notification message issue: Notification received with notification message as "undefined"
Version 5.0.8 - August 2024 (Xanadu)
  • [ Slack ] Pagination and search support in Slack.
  • GenAIQnA Adapter Card without feedback.
  • Handling system messages / legal disclaimer
  • Fixed the issue with HTML tags appearing when the user switches to a catalog item.
  • Fixed issue with Pre-Link Job scheduled job thathas problem with picking the users in case there are unused sys_cs_provider_application records.
Version 5.0.5 - February 2024 (Washington DC)
Fixed issues.
Version 5.0.4 - August 2023 (Vancouver)
Minor fixes.
Version 5.0.2 - May 2023
  • New: Improved support for multi-attachment upload.
  • Minor fixes.
Version 5.0.1 - February 2023
  • New: Slack integration with Self-configured bot.
  • Changed: Improved Admin UI for Slack integrations.
  • Fixed: Minor bug fixes.
Version 4.1.0 - November 2022
  • New: Display of end user-friendly channel names and destination types names.
  • Fixed:
    • File sharing between Live Agent and Slack User.
    • Image upload issue via link for the file picker topic.
Version 3.0.8 - November 2022
  • Fixed:
    • File sharing between Live Agent and Slack User.
    • Image upload issue via link for the file picker topic.
Version 4.0.0 - August 2022
  • New:
    • Virtual Agent now enables customization and branding of the Slack bot's name and icon.
    • Slack now displays the Promoted topics to end users during conversation.
  • Fixed:
    • Branding issues.
    • Message ordering.
    • Topic execution.
    • System property issue.
    • Technical issues: Account-linking, Table output control.
    • User interface display: I'm done button.
    • Controls: Multi flow control, Catalogue Genius Card.
    • Notification issues: Actionable and Show notification.
Version 3.0.5 - May 2022
  • New: Virtual Agent now enables pre-linking of Slack bot users to ServiceNow instance.
  • Fixed:
    • Bot responses
    • Reference choice control
Version 3.0.2 - February 2022
  • New: Unified logging framework has been enabled.
  • Fixed:
    • The issue with 'Bye' keyword directly ending the conversation.
    • The unified logging backward compatibility condition.
    • The Intent to return the utterances with characters in bold.
    • The issue with live agent name display.
    • The outage topics by removing the extra link in service disruption.
Version 3.0.1 - December 2021
  • New: Estimated wait time for connecting to a live agent is now displayed.
  • Fixed:
    • Undefined non-actionable notification message.
    • Issue with 'Show More' option on the bot.
Version 3.0.0 - October 2021
  • New: Make all card templates in the Conversational Integration with Slack available in the same template framework/table.
  • Fixed:
    • Security fix
    • L10N issues
Version 2.0.3 - January 2022
  • Fixed:
    • The outage topics by removing the extra link in service disruption.
    • The Intent to return the utterances with characters in bold.
    • The issue with 'Bye' keyword directly ending the conversation.
Version 2.0.0 - August 2021
  • New:
    • YouTube URL unfurling.
    • Support for rich text using markdown in notification messages.
    • URL redirect to Service Portal page.
  • Fixes
Version 1.0.1 - February 2021
  • New:
    • Automatic account linking for Virtual Agent users
    • Notifications that support:
      • Subscription management
      • Image content
      • Continuous conversations from notification receipt to bot interaction
      • Actionable content (action buttons)
    • AI Search results in Virtual Agent that support:
      • Image cards
      • Catalog cards
      • Q&A cards