Version history for the Conversational Integration with Alexa integration on the ServiceNow Store.

Important: For details on system requirements and family compatibility, view the application listing on the ServiceNow Store website.

Version history

Version 1.5.5 - August 2024 (Xanadu)
Fixed: Unable to run Alexa due to changes on provider user id in request payload from Alexa.
Version 1.4.2 - August 2022
Fixed: Voice input error.
Version 1.4.1 - May 2022
Fixed: Pre-chat survey and localization issues
Version 1.3.0 - February 2022
  • New: Unified Logging has been enabled.
  • Fixed:
    • Issue with 'Say repeat to hear the options again' on voice-only devices
    • Issue with People card
    • Technical issues with column header in a topic
    • Issue with updates to 'number_indicator_msg' bot message
    • Issue with new built-in intents that are not supported
    • The intermittent hanging of pre-chat survey and its missing summary
    • Issue with 'boolean_msg bot' message
    • Issue with the prompt and scrolling on the pre-chat survey
    • The issue with bot response
    • The issue with logs caused due to incorrect property in the script
Version 1.0.3 - October 2021
ServiceNow® Conversational Integration with Alexa enables ServiceNow Virtual Agent to interact with requesters through Alexa voice interface using the Virtual Agent topics.