Learn how you can take various types of actions for your customer orders. These actions include move, add, change, disconnect, suspension, resume, or no-change of services.

By using an order action type, you can define the type of actions that you want to do with an order. The following table lists the order action types.

Table 1. Order action types
Order action typeDescription
Add Add a customer order that isn’t associated with an existing order from the same customer. This customer order results in new order management and fulfillment activities.

For example, you place a new order for a home internet service.
Change Change an existing order, which changes a previously ordered or fulfilled product or service. This order action type includes the following scenarios:
  • Addition of a child product specification that the customer didn’t previously order.
  • Deletion of an optional child product specification that the customer already has.

For example, you upgrade the download speed of your home internet from 100 Mbps to 1000 Mbps.
Disconnect Disconnect an existing customer service order or product order. For example, you disconnect your home internet service.
Suspend Product or service order to temporarily inactivate the product inventory of its order line items.
Note: To learn more, see Using suspend and resume actions.
Resume Product or service order to reactivate the product inventory of its order line items that were previously suspended.
Note: To learn more, see Using suspend and resume actions.
No change Order line items with No change action are included in the order for informational purpose only. For example, a parent order line item with No change action can have a child order line item with Change or Suspend action.