Use the Service Graph Connector for Observability - Dynatrace to ingest CI data, events, metrics, and logs from Dynatrace into your ServiceNow instance.

Note: The Service Graph Connector for Observability - Dynatrace provided by ServiceNow is different from the Service Graph Connector for Dynatrace provided by Dynatrace.

Request apps on the Store

Visit the ServiceNow Store website to view all the available apps and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the ServiceNow Store version history release notes.

Supported versions

  • Supported versions:
    • Minimum version supported: Dynatrace SaaS; Version 1.284
    • Dynatrace Release 177
    • Dynatrace Release 224: This version is optional for pushing the configuration to Dynatrace for Event Management.
  • Supported ServiceNow versions:
    • Washington DC
    • Xanadu
    • Yokohama

Important information for upgrading Service Graph Connector for Observability - Dynatrace

Before upgrading the Service Graph Connector for Observability - Dynatrace to version 1.10.0 or later, disable the reconciliation rules for tables extending the Application [cmdb_ci_appl] table. See the Reconciliation rules(ServiceNow, ServiceWatch) on multiple table like Apache web server stopping other discovery source to update fields on those tables [KB1649455] article in the Now Support Knowledge Base.

Configuring a connection for the connector

You can configure a connection for the connector by using the SGC Central view in the CMDB Workspace enables you to discover and install connectors, and then effectively manage the full life cycle of creating, editing, monitoring, and debugging connections. To configure the connector using SGC Central, see Configure Service Graph Connector for Observability - Dynatrace using SGC Central.
Important: Unless there are configuration issues, use the SGC Central view in the CMDB Workspace to configure the connection for the connector, as the guided setup method is being deprecated.

CMDB integrations dashboard

The Integration Commons for CMDB store app provides a dashboard with a central view of the status, processing results, and processing errors of all installed integrations. You can see metrics for all integration runs. You can filter the view to a specific CMDB integration, a specific time duration, or a specific integration run. For more details about monitoring Dynatrace integrations in the CMDB Integrations Dashboard, see Using the CMDB Integrations Dashboard.

Data mapping

Data from the Dynatrace data sources is mapped and transformed into the ServiceNow CMDB Configuration Item (CI) class definitions using the Robust Transform Engine (RTE). Data is inserted into the ServiceNow CMDB using the Identification and Reconciliation Engine (IRE).

The following table describes the data sources, the staging tables, the target tables as CMDB CI classes, and the Dynatrace entities imported by each data source.

Filter by

Table 1. Data mapping for Dynatrace entities
Data sourceDescriptionStaging tableCMDB CI classesEntities
SGO-Dynatrace Hosts Ingests host data from Dynatrace.

Contains computer data.

 SGO-Dynatrace Hosts [sn_dynatrace_integ_sg_dynatrace_hosts] Computer

IP Address [cmdb_ci_ip_address]

Key value

When the Software Asset Management (SAM) application isn't installed:

Software

Software Instance

When the SAM application is installed: Software Installation

Note: Only the operating system data is stored in the Software Packages, Software Instance, and Software Installation CI classes.
 Host
SGO-Dynatrace Processes Ingests process data from Dynatrace.

Contains running process data.

 SGO-Dynatrace Processes [sn_dynatrace_integ_sg_dynatrace_processes]

The target table is populated using Application Dependency Mapping (ADM). The ADM adapter analyzes the imported data and command-line arguments, identifies the appropriate table based on the conditions included in Discovery Process Classifications list, and inserts the data into the table, which extends the Application [cmdb_ci_appl] table. To learn about process classification, see Discovery classifiers.

Note: The addition of unclassified processes to the Application [cmdb_ci_appl] table depends on the value of the sn_dynatrace_integ.createUnmatchedApplicationCIs system property. For more information, see Service Graph Connector for Observability - Dynatrace properties.
 Process
SGO-Dynatrace Process Groups Ingests process group data from Dynatrace.

Contains a group of similar running processes.

 SGO-Dynatrace Process Groups [sn_dynatrace_integ_sg_dynatrace_process_groups] Group Process Group
SGO-Dynatrace Services Ingests service data from Dynatrace.

Contains information related to services that are detected via the Dynatrace agent.

Can be filtered using advanced settings properties.

 SGO-Dynatrace Services [sn_dynatrace_integ_sg_dynatrace_services] Calculated Application Service

Database Instance

Key value

 Service
SGO-Dynatrace Applications Ingests application data from Dynatrace.

Contains information related to the applications defined manually.

Applications are parents to services representing a higher level, logical group of services.

 SGO-Dynatrace Applications [sn_dynatrace_integ_sg_dynatrace_applications] Calculated Application Service

Key value

 Application
SGO-Dynatrace Application Rels Ingests application relationships from Dynatrace.

Returns the same data as the SGO-Dynatrace Services data source.

Maps relationships between applications and processes that could have been skipped due to filtered services.

 SGO-Dynatrace Application Relationships [sn_dynatrace_integ_sg_dynatrace_application_relationships] Calculated Application Service Service
SGO-Dynatrace AWS Application Network LB Ingests cloud load balancer data from Dynatrace.

Contains information related to AWS application and network load balancer.

 SGO-Dynatrace AWS Application Network LB [sn_dynatrace_integ_sgo_dynatrace_aws_application_network_lb] Cloud Load Balancer

Key Value

 AWS Network Load Balancer

AWS Application Load Balancer
SGO-Dynatrace AWS Datacenters Ingests AWS datacenter and availability zone data from Dynatrace.

Contains information related to AWS datacenters and availability zones.

 SGO-Dynatrace AWS Availability Zone [sn_dynatrace_integ_sgo_dynatrace_aws_availability_zone] AWS Datacenter

Availability Zone

 AWS Availability Zone
SGO-Dynatrace AWS EC2 Instance Ingests AWS virtual machine instance data from Dynatrace.

Contains information related to virtual machine instances, server details, cloud hardware type, cloud image, and tags.

 SGO-Dynatrace AWS EC2 Instance [sn_dynatrace_integ_sg_dynatrace_aws_ec2_instance] Virtual Machine Instance

Server

Cloud Hardware Type

Hardware Type

Image

Key Value

 EC2 Instance
SGO-Dynatrace AWS Elastic Loadbalancer Ingests cloud load balancer data from Dynatrace.

Contains load balancer details and tags.

 SGO-Dynatrace AWS Elastic Loadbalancer [sn_dynatrace_integ_sgo_dynatrace_aws_elastic_loadbalancer] Cloud Load Balancer

Key Value

 Elastic Load Balancer
SGO-Dynatrace AWS Service Account Ingests cloud service account data from Dynatrace.

Contains information related to AWS account IDs.

 SGO-Dynatrace AWS Service Account [sn_dynatrace_integ_sgo_dynatrace_aws_service_account] Cloud Service Account AWS Credentials
SGO-Dynatrace Azure Load Balancer Ingests Azure load balancer data from Dynatrace.

Contains Azure load balancer and cloud load balancer IP address and tag details.

 SGO-Dynatrace Azure Load Balancer [sn_dynatrace_integ_sgo_dynatrace_azure_load_balancer] Cloud Load Balancer

Cloud LB IPAddress

Key Value

 Azure Load Balancer
SGO-Dynatrace Azure Region Ingests Azure datacenter data from Dynatrace.

Contains Azure datacenter information.

 SGO-Dynatrace Azure Region [sn_dynatrace_integ_sgo_dynatrace_azure_region] Azure Datacenter Azure Region
SGO-Dynatrace Azure Storage Accounts Ingests Azure cloud storage account data from Dynatrace.

Contains information related to cloud storage accounts.

 SGO-Dynatrace Azure Storage Accounts [sn_dynatrace_integ_sgo_dynatrace_azure_storage_accounts] Cloud Storage Account Azure Storage Account
SGO-Dynatrace Azure Strg Acnts v2 Ingests Azure cloud storage account data from Dynatrace using v2 API.

Contains information related to cloud storage accounts.

 SGO-Dynatrace Azure Storage Accounts v2 [sn_dynatrace_integ_sgo_dynatrace_azure_storage_accounts_v2] Cloud Storage Account cloud:azure:storage:storageaccounts
SGO-Dynatrace Azure Subscriptions Ingests Azure subscription data from Dynatrace.

Contains Azure subscription details.

 SGO-Dynatrace Azure Subscriptions [sn_dynatrace_integ_sg_dynatrace_azure_subscriptions] Cloud Service Account Azure Subscription
SGO-Dynatrace Azure VM Ingests Azure virtual machine instance data from Dynatrace.

Contains information related to Azure virtual machine instances.

 SGO-Dynatrace Azure VM [sn_dynatrace_integ_sgo_dynatrace_azure_vm] Virtual Machine Instance Azure VM
SGO-Dynatrace Docker Container Ingests Docker container data from Dynatrace.

Contains information related to the Docker container image.

 SGO-Dynatrace Docker Container [sn_dynatrace_integ_sgo_dynatrace_docker_container] Docker Container Container Group Instance
SGO-Dynatrace Kubernetes Cluster Ingests Kubernetes cluster data from Dynatrace.

Contains information related to Kubernetes clusters.

 SGO-Dynatrace Kubernetes Cluster [sn_dynatrace_integ_sgo_dynatrace_kubernetes_cluster] Kubernetes Cluster Kubernetes Cluster
SGO-Dynatrace Kubernetes Namespace Ingests Kubernetes namespace data from Dynatrace.

Contains information related to Kubernetes namespaces.

 SGO-Dynatrace Kubernetes Namespace [sn_dynatrace_integ_sgo_dynatrace_kubernetes_namespace] Kubernetes Namespace Cloud Application Namespace
SGO-Dynatrace Kubernetes Node Ingests Kubernetes node data from Dynatrace.

Contains information related to Kubernetes nodes.

 SGO-Dynatrace Kubernetes Node [sn_dynatrace_integ_sgo_dynatrace_kubernetes_node] Kubernetes Node Kubernetes Node
SGO-Dynatrace Kubernetes Pod Ingests Kubernetes pod data from Dynatrace.

Contains information related to Kubernetes pods.

 SGO-Dynatrace Kubernetes Pod [sn_dynatrace_integ_sgo_dynatrace_kubernetes_pod] Kubernetes Pod Cloud Application Instance
SGO-Dynatrace Kubernetes Service Ingests Kubernetes service data from Dynatrace.

Contains information related to Kubernetes services.

 SGO-Dynatrace Kubernetes Service [sn_dynatrace_integ_sgo_dynatrace_kubernetes_service] Kubernetes Service Kubernetes Service
SGO-Dynatrace Azure Cosmos DB v1 Ingests Azure Cosmos DB data from Dynatrace.

Contains information related to Azure Cosmos DB.

 SGO-Dynatrace Azure Cosmos DB v1 [sn_dynatrace_integ_sgo_dynatrace_azure_cosmos_db_v1] Cloud DataBase

Azure Datacenter

Cloud Service Account

Key value

 AZURE_COSMOS_DB
SGO-Dynatrace Azure Cosmos DB V2 Ingests Azure Cosmos DB data from Dynatrace.

Contains information related to Azure Cosmos DB.

 SGO-Dynatrace Azure Cosmos DB V2 [sn_dynatrace_integ_sgo_dynatrace_azure_cosmos_db_v2] Cloud DataBase

Azure Datacenter

Cloud Service Account

Key value

 cloud:azure:documentdb:databaseaccounts:global

cloud:azure:documentdb:databaseaccounts:mongo
SGO-Dynatrace Azure SQL Server V2 Ingests Azure SQL Server data from Dynatrace.

Contains information related to Azure SQL Server.

 SGO-Dynatrace Azure SQL Server V2 [sn_dynatrace_integ_sgo_dynatrace_azure_sql_server_v2] Cloud DataBase

Azure Datacenter

Key value

 cloud:azure:sql:servers:databases:dtu

cloud:azure:sql:servers:databases:vcore

cloud:azure:sql:servers:databases:hyperscale
SGO-Dynatrace Azure Function App Ingests Azure Functions app data from Dynatrace.

Contains information related to Azure Functions app.

 SGO-Dynatrace Azure Function App [sn_dynatrace_integ_sgo_dynatrace_azure_function_app] Cloud Function

Azure Datacenter

Cloud Service Account

Key value

 AZURE_FUNCTION_APP
SGO-Dynatrace Azure Scale Sets VM Ingests Azure Virtual Machine Scale Sets (VMSS) data from Dynatrace.

Contains information related to Azure VMSS.

 SGO-Dynatrace Azure Scale Sets VM [sn_dynatrace_integ_sgo_dynatrace_azure_scale_sets_vm] Instance Scale Set

Azure Datacenter

Cloud Service Account

Key value

 AZURE_VM_SCALE_SET
SGO-Dynatrace AWS RDS V1 Ingests Amazon Relational Database Service (RDS) data from Dynatrace.

Contains information related to Amazon RDS.

 SGO-Dynatrace AWS RDS V1 [sn_dynatrace_integ_sgo_dynatrace_aws_rds_v1] Cloud DataBase

AWS Datacenter

Key value

 RELATIONAL_DATABASE_SERVICE
SGO-Dynatrace AWS RDS V2 Ingests Amazon Relational Database Service (RDS) data from Dynatrace.

Contains information related to Amazon RDS.

 SGO-Dynatrace AWS RDS V2 [sn_dynatrace_integ_sgo_dynatrace_aws_rds_v2] Cloud DataBase

AWS Datacenter

Key value

 cloud:aws:rds
SGO-Dynatrace AWS Dynamo DB v1 Ingests Amazon Dynamo DB data from Dynatrace.

Contains information related to Amazon Dynamo DB.

 SGO-Dynatrace AWS Dynamo DB v1 [sn_dynatrace_integ_sgo_dynatrace_aws_dynamo_db_v1] DynamoDB Table

AWS Datacenter

Key value

 DYNAMO_DB_TABLE
SGO-Dynatrace AWS Dynamo DB v2 Ingests Amazon Dynamo DB data from Dynatrace.

Contains information related to Amazon Dynamo DB.

 SGO-Dynatrace AWS Dynamo DB v2 [sn_dynatrace_integ_sgo_dynatrace_aws_dynamo_db_v2] DynamoDB Table

AWS Datacenter

Key value

 cloud:aws:dynamodb
SGO-Dynatrace AWS Lambda Func V1 Ingests AWS Lambda Function data from Dynatrace.

Contains information related to AWS Lambda Function.

 SGO-Dynatrace AWS Lambda Func V1 [sn_dynatrace_integ_sgo_dynatrace_aws_lambda_func_v1] Cloud Function

Azure Datacenter

Key value

 AWS_LAMBDA_FUNCTION
SGO-Dynatrace AWS Lambda Func V2 Ingests AWS Lambda Function data from Dynatrace.

Contains information related to AWS Lambda Function.

 SGO-Dynatrace AWS Lambda Func V2 [sn_dynatrace_integ_sgo_dynatrace_aws_lambda_func_v2] Cloud Function

Azure Datacenter

Key value

 cloud:aws:lambda
SGO-Dynatrace AWS S3 Bucket V2 Ingests Amazon S3 bucket data from Dynatrace.

Contains information related to Amazon S3 bucket.

 SGO-Dynatrace AWS S3 Bucket V2 [sn_dynatrace_integ_sgo_dynatrace_aws_s3_bucket_v2] Cloud Object Storage

AWS Datacenter

Key value

 cloud:aws:s3

When you complete setting up the connection, you can configure the integration to pull data from Dynatrace periodically. The data is loaded into the staging tables, and then inserted into the target tables.

For more information on where data is saved when pulling data from Dynatrace, see CMDB classes targeted in Service Graph Connector for Observability - Dynatrace.

You can use the IntegrationHub ETL app to view the data maps. See IntegrationHub ETL for more information.

Additional resources