Configure Slack as a mode of communication for a communication task to send direct message to the users.

Before you begin

Role required: sn_comm_management.comm_plan_admin or admin

Install the Collaboration Services for Task Communications Management plugin (sn_tcm_collab_hook) from ServiceNow Store.

Procedure

  1. Navigate to All > Incident > Communication Plan Definitions.
  2. Open the communication plan where you want to add Slack as a communication channel for a communication task.
  3. Open the communication task definition for which you want to add Slack as the mode of communication.
  4. Click the Add Channel – Slack related links.
  5. Click Submit.
    Slack gets added as a communication channel for the communication task.