Register your customized mobile application with your instance to receive push notifications for the application.

Before you begin

Complete the following:
  1. Activate push notifications
  2. (iOS only) Upload a push certificate to your instance

Role required: admin or push_admin

Note: This process describes configuration used in the ServiceNow mobile app. Push Notification configuration for the current ServiceNow mobile UI can be found at Mobile push notifications

About this task

Push notifications are application-specific: They are sent to one type of mobile application, regardless of how many users have this application installed. If you develop your own mobile application, you must configure it for use by creating a record for it in the Push Application [sys_push_application] table. By default, ServiceNow mobile applications are automatically set up and ready to use.

Procedure

  1. Navigate to All > System Notification > Push > Push Application, and then click New.
  2. On the form, fill in the fields.
    Field Description
    Display Name Name of the push application.
    Name Database name of the push application. Enter a name that doesn't include spaces.
    Push Type of push service to enable for the application. Because you're setting up a custom push app, select Direct.
    Feedback Type of push feedback to use for the application. Because custom push apps don't receive push feedback, select None.
    Apple
    Certificate

    The X.509 certificate that you created on the Apple notifications portal. The certificate enables a device to talk to the APNs.
    Sandbox Certificate

    Sandbox certificate that you created on the Apple notifications portal. The certificate enable a device to talk to the APNs.
    APNS Bundle Id

    Bundle ID included in the certificate that you created on the Apple notifications portal. The system populates this field automatically after you specify a certificate.
    Google
    API key

    FCM API key you obtained from Google for the Android push notification.
  3. Click Submit.

What to do next

Create push message content that contains the JSON content in the push notification payload.

In the Push Default Registrations related list, you can select the notifications that you want automatically subscribed to users who use this application. Users are subscribed to only active notifications.