Assessment instances
-
- UpdatedJan 30, 2025
- 1 minute read
- Yokohama
- Service Administration
An assessment instance represents one occurrence of a questionnaire assigned to one user.
The system generates assessment instances only when the required conditions are met, as described in Scheduled assessments and On-demand assessments, and there are non-scripted metrics in at least one category.
When the system generates scheduled assessments for a metric type, each assessment instance contains questions about assessable records and categories related to the stakeholder to which it is assigned.
Example:
Recall that there can be multiple stakeholder records associated with one user record. Minh Leclare is a stakeholder for these items related to the Vendor metric type:
When the system generates a scheduled assessment, Minh is assigned one assessment instance to evaluate Amazon, Acme, and Cisco by answering questions from the categories as a stakeholder. Assuming that there are three questions in the User Satisfaction category and six questions in Reliability, Minh's questionnaire contains three questions about Amazon, nine questions about Acme, and six questions about Cisco.
When the system generates an on-demand assessment for a specific assessable record, the assessment instance contains questions about that assessable record and all its associated categories. When the system generates an on-demand assessment for a metric type, the assessment instance contains questions about all that metric type's assessable records and their associated categories.