The ServiceNow® Next Experience application delivers an intuitive, personalized experience that enables your organization to drive productivity, improve engagement, and inspire learning with the ServiceNow AI Platform®. Next Experience was enhanced and updated in the Xanadu release.

Next Experience highlights for the Xanadu release

  • Choose from multiple themes created with Theme Builder and apply them to your instance.
  • A new keyboard shortcut enables you to access the OpenFrame UI.
  • A new "User experience" user preference group has been added for the Turn off Next Experience, Enable analytics, and Current start page preferences.
  • A new client interaction table displays UI load times for identifying and investigating performance anomalies.

See Next Experience UI for more information.

Important: Theme Builder is available in the ServiceNow Store. For details, see the "Activation Information" section of these release notes.

New in the Xanadu release

Next Experience keyboard shortcuts
Use a new keyboard shortcut to reduce the time required to open the OpenFrame window.
User experience user preference group added
A new "User experience" user preference group has been added for the Turn off Next Experience, Enable analytics, and Current start page preferences.
Pin your notifications menu
Pin your notifications menu for quick access to important updates.
View Next Experience performance metrics
View performance metrics for any Next Experience page.
Preserve your custom Next Experience theme during a clone
Cloning is optimized to preserve your Next Experience and Theme Builder themes. This helps ensure that the themes are not overwritten during the cloning process.

Changed in this release

Select a theme in Next Experience
If multiple core themes have been created using Theme Builder, then those themes and their alternate color palettes are displayed in the Theme user preference group.

Activation information

Next Experience is a ServiceNow AI Platform feature that is active by default when the user loads or upgrades to the Xanadu release. An opt-out system property can be created prior to upgrade if there are known problems with turning on Next Experience on an instance.

Install Theme Builder by requesting it from the ServiceNow Store.

Browser requirements

Xanadu no longer supports Internet Explorer 11. You can't log in through that browser. The iOS version of Firefox is also not supported.

Accessibility information

Next Experience keyboard shortcuts
In addition to the 40 keyboard shortcuts available, there is a new keyboard shortcut to reduce the time required opening the OpenFrame window. This shortcut allows agents to dial and answer the phone from the platform.