Use the User Interface Builder (UI Builder) to create custom landing pages for your agents.

Important: The builder described on this page is for building and editing landing pages in all workspaces except CSM. For information about the new UI Builder that builds and edits all pages in CSM Workspace, see UI Builder.

UI Builder overview

UI Builder is a drag-and-drop tool that enables you to arrange workspace components to create custom landing pages. To build a page, all you have to do is:
Note: Only custom landing pages can be created the legacy UI Builder. To build configurable Workspaces, see UI Builder.
  1. Drag components from the +Add component tab on the Page management pane onto the pane in the middle of UI Builder called the Stage.
  2. Select each component that you dragged into the Stage. Then, in the Configuration pane, enter configuration values for each selected component.

UI Builder

You can add, remove, and group components to create a landing page that contains the important information you want agents to see when they open their workspace.

Landing page

Plugin

UI Builder requires the com.sn_ui_builder plugin, which comes by default on new and upgraded instances.

If you intend to use Performance Analytics and Reporting on landing pages you create, make sure to activate the Performance Analytics plugin. It's active by default in new instances starting with Orlando but not in upgraded instances.

Constraints

  • The domain separation for UI Builder landing pages is the same as the workspace's.
  • The UI Builder does not work on the mobile platform.
  • Components cannot talk to one another.

Next steps

Use the tutorial to get familiar with UI Builder.