Concepts for service providers
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- UpdatedJan 30, 2025
- 1 minute read
- Yokohama
- Now Platform Security
These concepts work with the existing ServiceNow platform capabilities to help you solve for common use cases.
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- Configuration that can be delegated to internal or external customers
Domain separation is designed to give ServiceNow service providers (SPs) the ability to configure the services they offer to their customers. It is not designed to enable their customers to administer those services themselves, except in a few areas that this topic details.
- Domain assignment
By default, domain separation adds a domain field to tables and their extensions.
- Visibility domains and Contains domains
Visibility domains control what a specific user or group of users can see. "Contains" domains control what an entire domain of users can see.
- Domain scope
Domain scope defines what users can and cannot access.
- Installed with domain separation
Several platform components are added or modified with domain separation.