Application Insights

The ServiceNow® Application Insights application available in the ServiceNow Store, provides a centralized location where you can visualize and monitor system health.

Starting with the Xanadu release, Application Insights is being deprecated and will no longer be available on the Store for installation. Support will continue until Zurich release. It is recommended to evaluate the Impact Instance Observer product available with the ServiceNow Impact packages. Work with your Account team to review Impact packages.

For details, see the Deprecation Process [KB0867184] article in the Now Support Knowledge Base.

Request apps on the Store

Visit the ServiceNow Store website to view all the available apps and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the ServiceNow Store version history release notes.

Overview

Application Insights enables you to proactively manage the health and performance of your instances. Application Insights provides time-series graphs and data that enable you to visualize performance trends, see correlated events, and access resources to take corrective action.

You can access Application Insights by logging in as a user with the admin or sn_app_insights.admin role and navigating to All > Application Insights > Application Insights.

Key benefits

  • View the health and performance of all your instance nodes in one place.
  • Detect anomalies or deviations in instance performance.
  • Take corrective actions and resolve performance issues on your own without having to involve an administrator.
  • Analyze the root cause of a performance issue by determining the context and correlation with system events such as an upgrade or application install.
  • Proactively mitigate potential risks to the system. Identify and pre-empt risks that would otherwise lead to issues.
Figure 1. Application Insights
Application Insights home page