Process Mining helps analysts and process owners quickly analyze and optimize their business processes.

Create automated business process flows from your data that enable you to monitor and more quickly discover inefficiencies in your processes. With Process Mining, you can:

  • Visualize the execution of your processes or a customer journey, giving insight into adoption and user experiences. For more information see, Analyst Workbench.
  • Identify bottlenecks and see their impact on your key performance indicators, enabling you to resolve root-cause issues. For more information see, Automated root cause analysis.
  • Understand why SLAs are breached by mining multiple tables into one view. For more information see, Configure multi-dimensional mining.
  • Apply filters to analyst workbench based on projects created by you, shared with you, or all. For more information see, Filtering project data.
  • Audit processes to immediately detect critical changes and potential problems before they create negative consequences on the business.
  • Integrate with ServiceNow® Performance Analytics and Continual Improvement Management to discover opportunities for improving your processes. For more information see, Integration with indicator data sources (PA) and Integration with Continual Improvement Management.
  • Compare processes to investigate performance differences or deviations. For more information see, Comparing projects
  • Link connected processes for a more comprehensive view of what impacts your main business. For more information see, Activate Process Mining content packs
  • View activity transitions to see the top contributing activity transitions across specific metrics. For more information see, Apply a transition filter on an activity
  • Perform advanced calculations with the scalability of machine learning and AI.
  • Perform Machine Learning (ML) based Cluster Analysis to find similar groupings, or patterns, of instances or records. For more information see, Cluster analysis

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