Resolve related incidents from a problem
-
- UpdatedJan 30, 2025
- 1 minute read
- Yokohama
- Problem Management
After you consider a problem to be resolved, the incidents related to the problem with the state On Hold may be resolved using a UI action from the Problem form.
Before you begin
Role required: itil
About this task
The topic only applies to legacy problem — Jakarta to London.
Procedure