Integrating your Software Asset Management application with the Broadcom Rally application enables you to track your software subscriptions and to reclaim unused licenses.

Important: Minimize security risks and protect information by granting access only to the necessary user or API permissions.
Table 1. Minimal user permissions
Process Required user role in the Rally application Authentication scopes
Download subscriptions Workspace admin None
Pull user activity Workspace admin None
Reclaim subscription Workspace admin None

Register a Rally OAuth application

Register the Rally OAuth application to access the Rally API 2.0 and to receive a Client ID and Client secret.

Before you begin

The Rally Integration Hub spoke must be active. For more information, see Rally spoke.

Rally Role required: Refer to the Minimal user permissions table.

Procedure

  1. Log in to CA Agile Central by using your admin credentials.
  2. Select OAUTH CLIENTS > Create New Client.
  3. In the dialog box, fill in the fields.
    Table 2. Create Oauth Client dialog box
    Field Value
    Application Name Provide a name for the application.
    Callback URL Callback URL of the ServiceNow instance to which the application is to be integrated. For example, https://<instance_url>/oauth_redirect.do.
  4. Select Next.
  5. Copy the Client ID and Client secret for later use.

Create a Rally connection

Create a connection between your Rally applications and your ServiceNow instance so that your instance can retrieve user data from your applications.

Before you begin

Role required: admin

Procedure

  1. Log in to your ServiceNow instance.
  2. Navigate to Connection & Credentials > Connection & Credentials Aliases.
  3. Locate your Rally connection and select Create New Connection & Credential.
  4. In the Create Connection and Credential dialog box, fill in the fields.
    Table 3. Create Connection and Credential
    Field Value
    Connection Information
    Connection Name Name of the Rally connection. This field populates automatically.
    Connection URL URL for the connection. This field is automatically set to https://rally1.rallydev.com/slm/webservice.
    Credential Information
    OAuth Client ID Client ID that you generated while configuring Rally API settings.
    OAuth Client Secret Client Secret that you generated while configuring Rally API settings.
    OAuth Redirect URL https://<instance_name>/oauth_redirect.do, where instance name is the name of your ServiceNow instance.
  5. Select Create and Get OAuth Token.
    Note: For the role required to perform this step, refer to the Minimal user permissions table.

Create a Rally integration profile

Create a Rally integration profile to track software subscriptions and optimize licensing for your Rally solutions.

Before you begin

The Software Asset Management - SaaS License Management plugin (sn_sam_saas_int) must be installed from the ServiceNow Store.

Role required: admin or sam_integrator

About this task

If you are using Software Asset Workspace, the option to create the Rally integration profile in Core UI is inactive.

Procedure

  1. Navigate to the integration profile.
    InterfaceAction
    Core UI
    1. Navigate to All > Software Asset > SaaS License > Direct Integration Profiles.
    2. Select New.
    3. Select Rally Integration Profile.
    Software Asset Workspace
    1. Navigate to License operations > User Subscriptions > Direct integration profiles.
    2. Select New.
    3. Select Rally from the drop-down list.
    4. Select Continue.
  2. On the form, fill in the fields.
    Table 4. Integration profile form
    FieldValue
    Display name Name of the integration profile. For example, Rally integration.
    Connection & Credential Connection and credential alias for the Rally spoke. This field is automatically set to sn_rally_spoke.Rally.
    Status Status of the integration profile.
    • If you have not published the integration profile, this field is automatically set to  Draft.
    • If you have already published the integration profile, this field is automatically set to  Published.
    Profile type Type of integration profile. This field is automatically set to Rally Subscription.
  3. On the Download Subscription Subflow tab, verify that the Subflow field is set to Rally Download Subscriptions.
    You can view events performed by individual users up to one year prior to the current date. For more information, see Review a software reclamation rule.
    Note: Software Asset Management pulls the events from the time that you start downloading user subscriptions irrespective of the profile creation date.
  4. On the Reclaim Subscription Subflow tab, verify that the Subflow field is set to Rally Reclaim Subscription.
  5. Select Save.
    A draft integration profile is created. The integration profile uses the Rally Download Subscriptions and Rally Reclaim Subscription subflows to retrieve user data from the Rally application.
  6. After the page reloads, select Publish.

What to do next

After the integration connects, your ServiceNow instance automatically creates software models, reclamation rules, and software subscriptions that are refreshed daily.

If you want to set up multiple integration profiles with unique connections, create child aliases to manage different configurations and settings for each integration profile. For more information, see Create a child alias to set up multiple integration profiles.

Review all automatically generated reclamation rules to reclaim user subscriptions. For more information, see Review a software reclamation rule.

Create software entitlements for the automatically generated software models to track used software against owned software.
Reconciliation also runs on your subscriptions as a scheduled job or on-demand. You can view your reconciliation results in the License Workbench (Software Asset Management classic application) or the License usage view (Software Asset Workspace). Use these results to determine your license compliance position and to remediate any non-compliance.