Open a knowledge article in a sub-tab
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- UpdatedJan 30, 2025
- 1 minute read
- Yokohama
- Customer Service Management
Search for a knowledge article in Agent Assist or or Recommended Actions - AI Search and then open the article in a sub-tab.
Before you begin
Role required: sn_customerservice_agent, sn_customerservice.consumer_agent, workspace_admin, admin
Procedure