Set up RPA Desktop Design Studio to add your ServiceNow RPA Hub instance details in Connection Manager and to start using the application.

Watch this video to learn about the configuration of RPA Desktop Design Studio.

Before you begin

Install RPA Desktop Design Studio. For more information on how to install it, see Install RPA Desktop Design Studio.

Role required: none

About this task

You can do this task when you’re setting up RPA Desktop Design Studio for the first time or when you’re adding an RPA Hub instance.

Procedure

  1. From your desktop, double-click the RPA Desktop Design Studio icon (RPA Desktop Design Studio icon.).
    If you’re using RPA Desktop Design Studio for the first time, you can add the instance details in the Connection Manager dialog box.
    Figure 1. Connection Manager
    Add the ServiceNow instance in Connection Manager.
  2. (Optional) When you start using RPA Desktop Design Studio and want to add an instance from Connection Manager, select Add New.
    Figure 2. Add new instance from Connection Manager
    Add new instance from Connection Manager.
  3. On the form, fill in the fields.
    Table 1. Add ServiceNow Instance Details form
    FieldDescription
    Name Name of your ServiceNow RPA Hub instance for easy identification of the instance. For example, Dev instance.
    URL ServiceNow RPA Hub instance URL. For example, https://<instance name>.service-now.com/.
    Mark as default Option for enabling this instance as the default. RPA Desktop Design Studio launches each time by using this default instance.

    Clearing this option opens the Connection Manager dialog box each time you double-click the RPA Desktop Design Studio icon (RPA Desktop Design Studio icon.).
    Launch in default browser Option for launching the instance in the default browser of your machine.
  4. (Optional) If you want to add proxy settings for your internet connection according to the company policies, do the following actions:
    1. In the Proxy Settings tab of the Connection Manager dialog box, fill in the fields for the server address, user name, password, and select the Save Password check box to save the password.
    2. Select Save.
  5. Select Proceed and the plugins from the RPA Hub instance download to your machine.
    Figure 3. Downloading plugins from the RPA Hub instance
    Downloading plugins from the RPA Hub instance.
    When the plugins download, the login page of your RPA Hub instance is displayed.
    Figure 4. Login page for the RPA Hub instance
    Login page for the RPA Hub instance.
    Note: If the error Connection failed. Verify if the RPA Plugins are available in the ServiceNow instance. is displayed when you start RPA Desktop Design Studio, select OK and configure a ServiceNow instance URL that has the RPA plugins installed. Restart RPA Desktop Design Studio and try again.
  6. Authenticate your connection by entering the user name and password of your RPA Hub instance and then select Log in.
    The RPA Hub instance authentication page is displayed.
    Figure 5. RPA Hub instance authentication
    RPA Hub instance authentication.
    Important:
    • When you enter credentials in the Connection Manager dialog box but don’t select the Allow button in the next screen, the session times out.
    • You must authenticate your RPA Hub instance each time that you launch RPA Desktop Design Studio. If you don't authenticate and cancel the login operation, RPA Desktop Design Studio doesn't launch.
  7. Select Allow.
    The authentication is complete and the home page of RPA Desktop Design Studio is displayed.

What to do next

You can start creating automations from the RPA Desktop Design Studio home page. For more information on how to create automations, see Create an automation project manually or Create an automation with Now Assist.