Create a queue in RPA Hub to manage the work items that you want the robot to process.

Before you begin

To access a queue, an RPA business user or a support user must be a part of Managed by Group and must have relevant roles such as RPA business user, RPA developer, RPA support user.

(Optional) Configure the system properties related to Activity Stream, to add or remove the fields. The changes to these fields are captured in the work notes. For more information, see Configure the system properties for an activity stream in RPA Hub.

Role required: sn_rpa_fdn.rpa_release_manager or sn_rpa_fdn.rpa_admin

About this task

Queues are used in automations to distribute transactional data or the workload among different robots.

A queue is a repository that can hold a number of work items. Work items can store multiple types of data, such as transaction information, customer details, or information from a document.

You can't delete a queue that is associated to a published bot process.

For more information on queues implementation in RPA Hub, see Queue implementation in RPA Hub.

You can use the guided tour to get instructions on how to create a queue in the classic environment. For more information, see Use Guided Tours in RPA Hub.

Procedure

  1. Navigate to All > Robotic Process Automation > RPA Hub Workspace.
  2. Select the list icon (List icon.).
  3. On the Lists tab, under Build, select Queues.
  4. Select New.
  5. On the form, fill in the fields.
  6. Select Save.
  7. (Optional) In the Activity and Compose fields, view the activity of the form, work notes, and additional comments.
  8. (Optional) To delete a queue, select the three-dot icon next to the Save button and select Delete.
    Note: Verify that the queue is not associated to any bot process. You can delete a queue which is associated to a retired bot process. Deleting a queue also deletes the associated work items.