Use the Work Queue form to create a queue. A queue lists the work items that you want the robot to process.

Table 1. Work Queue form
Field Description
Name Name of the work queue.
Is Work Item Name Unique Option to select if the name of each item in this queue is unique.
Application [Auto generated] Application containing this record.

Role required to view this field: admin.
Maximum Attempts Number of attempts for failed work items.

Enter a value between 1 and 99 [maximum value from system properties].

The default value is 1.

Roles required to edit this field: RPA release manager and RPA admin.
Attempt Delay (mins) Maximum delay, in minutes, before the work item is attempted again.

The default value is 0.

Roles required to edit this field: RPA release manager and RPA admin.

This field appears only when the value of the Maximum Attempts field is more than 1.
Description Brief description of the work queue.
Purge-Work Items
Purge Status Status of the work items that need to get purged.
Purge After (days) Number of days after which the work items get deleted based on the date of creation.
Average Handling Time (AHT) - Work Items

Work items with Success status and that are not purged, are included for AHT calculation.
Include All Work Items Successful work items that are considered for the Average Handling Time (AHT) calculation.

For more information about robot pool, see Robot pool in RPA Hub.
Work Item Count Number of recent successful work items that are considered for the Average Handling Time (AHT) calculation.

Enter a value between 20 and 1000.

The default value is 100.

This field appears only when the value of the Include All Work Items option is cleared.

For more information about robot pool, see Robot pool in RPA Hub.
Compose
Work notes (Private) Work notes for the work queue.
Additional Comments Additional comments related to the work queue.