Configure a webhook to subscribe to Zoom with a ServiceNow callback URL.

Before you begin

  • Request an Integration Hub subscription.
  • Activate the Zoom spoke.
  • Role required: admin.

Add an endpoint URL in Zoom account

Specify an endpoint URL in your Zoom account to create a webhook for Zoom spoke.

Before you begin

Role required: admin

Procedure

  1. Log in to your Zoom account.
  2. Create a webhook app according to your requirements.
    For more information about Zoom webhook only app, see Create a Webhook-only App.
  3. Generate a verification token and secret token and record the token values.
  4. Create a webhook validation for Zoom spoke.
  1. Log in to your ServiceNow instance.
  2. Navigate to Zoom spoke > Zoom Webhook Validations.
  3. On the form, fill in the fields:
    Field Description
    Name Unique name to identify the webhook validation record. For example, Zoom spoke webhook validation.
    Secret Token Secret token of the app in your Zoom account.
    Verification Token Verification token of the app in your Zoom account.
  4. Click Submit.
  1. Enable Event Subscriptions and enter the Event notification endpoint URL in the following format.
    https://<instance-name>.service-now.com/api/sn_zoom_spoke/zoom_webhook_endpoint/webhook
  2. Validate the event notification endpoint URL.
    For more information, see Validate your webhook endpoint.Validate event notification endpoint URL in your Zoom account
  3. Specify the Event Types according to your requirement.

Result

The endpoint URL is added in your Zoom account. You can create webhook registries and subflows according to your requirements.

Register a Zoom webhook in ServiceNow

Register a Zoom webhook in ServiceNow to notify the ServiceNow app when certain events occur in Zoom.

Before you begin

Role required: admin.

Procedure

  1. Navigate to All > Zoom Spoke > Zoom Webhook Registries.
  2. Click New.
  3. On the form, fill in the fields:
    Table 1. Zoom Webhook Registry
    FieldDescription
    Trigger Type Type of the Zoom event that triggers the subflow.
    Token Verification token from your Zoom account used for validating event notification.
    Subflow Name Subflow which is to be triggered when the specified conditions are met.
    Input Input for the webhook registry.
    Trigger Object Zoom object which is used to trigger the subflow.
    Name Name of the webhook registry.