Set up Microsoft Azure Active Directory (AD).

Before you begin

Role required: Global administrator and Dynamics 365 administrator in Microsoft admin center.

Procedure

  1. Open Microsoft Azure App registration page and log in using an admin account.
  2. Click + New registration.
    Register an application page appears.
  3. In the Name field, enter the name of the application that you want to register.
  4. Under Supported account types, select an account with the required organizational directory.
  5. Click Register.
  6. Open the application that you registered and go to Overview section.
  7. Collect the Application (client) ID and Application (tenant) ID.
  8. Go to Certificates and Secrets section.
  9. Create a new client secret.
  10. Collect the client secret key.
    You will need the client secret key while configuring your ServiceNow instance.
  11. Under API Permission, click + Add a permission and select APIs my organization uses.
  12. Select Microsoft Graph and add the following Application Permissions.
    • Organization.Read.All
    • User.Read.All
    • Offline_access
  13. Select Dynamics CRM and add the following Application Permissions.
    user_impersonation
  14. Under Grant consent, click Grant admin consent.
  15. In the Authentication section, under the Redirect URI, enter the redirect URI of the ServiceNow instance.