Integrate the ServiceNow instance and Jira Service Management by using the Basic Auth credentials to authenticate ServiceNow requests.

Before you begin

  • Request an Integration Hub subscription.
  • Activate the Jira Service Management spoke.
  • Role required: admin.

Generate an Atlassian account API token

Generate an Atlassian account API token to authenticate requests for spokes associated with an Atlassian account.

Before you begin

Make sure you have an Atlassian account.

Role required: Atlassian administrator credentials

About this task

Complete these steps from your Atlassian account. See the Atlassian Developer portal documentation for instructions on generating your API token.
Note: This procedure is applicable only if you're using the Jira Cloud subscription.

Procedure

  1. Log in to Atlassian Start as an admin.
  2. Go to your account profile photo and select Account Settings.
    Atlassian Start page with the drop down menu of the selected profile picture. Account Settings option emphasized.
  3. Go to Security.
  4. In the API token section, select Create and manage API tokens.
  5. Select API token.
  6. On the form, provide an integration name for the Label field.
  7. Select Create.
    The Create an API token modal with the Create button emphasized.
    The API token is generated.
  8. Select Copy and record the value of the API token for later use.
    Confirmation modal of Your new API token with the Copy button emphasized.

What to do next

Use your API token to configure the cloud connection for a Jira or Jira Service Management spoke.

Configure a connection for a Jira Service Management spoke

Add and configure a Jira Service Management connection to authenticate ServiceNow requests in a Jira Service Management spoke.

Before you begin

Role required: admin

Procedure

  1. Navigate to Process Automation > Workflow Studio.
  2. Select Integrations.
  3. Select the Connections tab.
  4. Use the search box to find the Jira_SM connection alias.
  5. Select View Details.
    Jira Service Management alias.
  6. Configure a cloud connection.
    1. Add or edit a cloud connection.

      • To set up an existing connection, select Configure or Edit.

        Jira Service Management connection button.

      • To create and configure a new connection, select Add Connection.

      Note: To support multiple connections through a spoke, see Supporting multiple connections.
    2. On the configuration form, fill in the fields for a cloud connection.

      Field

      Value

      Connection Name

      For example, jira_sm_cloud_conn.

      Connection URL

      The instance URL in this format: <provider-domain-name>.atlassian.net.

      User Name

      Your Atlassian admin account email address.

      Password

      The API token generated in Generate an Atlassian account API token.

      Jira Service Management connection form.

    3. Confirm your configuration.
      • For an existing connection, select Edit Connection.
      • For a new connection, select Create Connection.
    4. Repeat these steps for a server connection with the following information.

      Field

      Value

      Connection Name

      For example, jira_sm_server_conn .

      Connection URL

      The Jira server instance URL.

      User Name

      The admin user's user name.

      Password

      The admin user's password.