Set up an outbound integration between your ServiceNow instance and the PagerDuty server with a connection and credential record.

Before you begin

  • Request an Integration Hub subscription.
  • Activate the PagerDuty spoke.
  • Access to the PagerDuty application so you can set up the OAuth 2.0 app.
  • Role required: admin.

Procedure

  1. Set up PagerDuty as the OAuth provider.
    1. Log in to the PagerDuty application.Log in page for PagerDuty application.
    2. Navigate to Integrations > DEVELOPER TOOLS > App Registration.App registration link.
    3. Select Create New App.
    4. In the App Name field, enter a unique name for the OAuth app.
    5. In the Brief Description field, enter a brief description of the OAuth app.
    6. Select Save.
    7. Under the Classic User OAuth heading, select Add.Add OAuth button.
    8. In the Redirect URL field, enter your ServiceNow instance URL.
    9. Select Save.
      PagerDuty generates the client ID and client secret.Client ID and secret.
    10. Copy and store the client ID and secret.
      You need the client ID and secret when you set up the connection and credential record.
      You have set the PagerDuty OAuth app.
  2. Set up the connection and credential record.
    1. Log in to your ServiceNow instance.
    2. Navigate to All > Process Automation > Flow Designer.
    3. Select Connections.
    4. In the Search all connections field, enter PagerDuty.
    5. On the PagerDuty tile, select View Details.
    6. Select Configure.
    7. Fill the Create Connection form.
      Table 1. Create Connection
      FieldDescription
      Connection Name Name of the connection.
      Note: The default and read-only name of the first connection is PagerDuty. To provide a custom name for the connection, select Add Connection.
      Name Name of the credential.
      Note: The default and read-only name of the first credential is PagerDuty. To provide a custom name for the credential, select Add Connection.
      OAuth Client ID OAuth client ID that you generated when you set up the OAuth app.
      OAuth Client Secret OAuth client secret that you generated when you set up the OAuth app.
      OAuth Redirect URL The redirect URL that you had provided when you set up the OAuth app.
    8. Select Create and Get OAuth Token.
      The OAuth token becomes available.OAuth token is available.