Configure your ServiceNow instance to perform Workday HR SOAP based actions with OAuth 2.0.

Note: If you are migrating from basic auth to OAuth 2.0 for SOAP based actions, ensure to remove the basic authentication configurations before the migration.

Generate client ID and client secret for Workday HR spoke

Register Workday HR spoke as the API client in your Workday account and generate client ID, client secret.

Before you begin

Role required: admin

Procedure

  1. Log into your Workday tenant.
  2. Navigate to Search and enter Register API Client for Integrations task. Search for Register API Client for Integrations task in Workday
  3. On the Register API Client for Integrations form, fill in the details.
    FieldDescription
    Client Name Client name of the app. For example, enter Workday HR spoke.
    Non-expiring Refresh Tokens Option to enable refresh tokens that do not expire.
    Scope (Functional Areas) Select the required functional areas.
    Include Workday Owned Scope Option to select Workday owned scope.
    Fields in Register API Client for integrations screen
  4. Click OK.
    Client ID and Client Secret are generated after the registration is successful.Client ID and client secret generated after API client registration
  5. Click the ellipsis button after the specified client name.Navigating Manage Refresh Tokens for Integrations option
  6. Select API Client >Manage Refresh Tokens for Integrations.
  7. Select your Workday Account and click OK.
    Delete or Regenerate Refresh Token screen displays.
  8. Select Generate New Refresh Token option and click OK.Refresh token generated in Workday account

Result

A new refresh token is generated. Copy and store the refresh token for configuring system property.

Generate token URL for Workday HR spoke

Register API client in your Workday account and generate a token URL for Workday HR spoke.

Before you begin

Role required: admin

Procedure

  1. Log into your Workday tenant.
  2. Navigate to Search and enter Register API Client task.
  3. On the Register API Client, fill in the details.
    FieldDescription
    Client Name Client name of the app. For example, Workday HR spoke.
    Client Grant Type Select Authorisation Code Grant.
    Access Token Type Access Token Type: Select Bearer
    Redirection URI Enter your ServiceNow URL in this format: https://<instance>.service-now.com/oauth_redirect.do.
    Non-Expiring Refresh tokens Option to enable refresh tokens which do not expire.
    Scope (Functional Areas) Select the required functional areas.
    Include Workday Owned Scope Option to select scope that are owned by Workday.
  4. Click OK.

Result

Copy and store the generated Token Endpoint value for configuring system property.

Configure system properties for Workday HR spoke

Configure the system properties to enable OAuth 2.0 for SOAP APIs based actions for Workday HR spoke.

Before you begin

Procedure

  1. Navigate to All > System Properties > All Properties.
  2. In the Application column, search for Workday HR Spoke.
  3. Open the sn_workday_hr_spke.glide.hub.clientid system property.
  4. Enter the Client ID generated from the Workday account in the Value field and click Update.
  5. Open the sn_workday_hr_spke.glide.hub.clientsecret system property.
  6. Enter the Client secret generated from the Workday account in the Value field and click Update.
  7. Open the sn_workday_hr.glide.hub.refreshtoken system property.
  8. Enter the refresh token generated from the Workday account in the Value field and click Update.
  9. Open the sn_workday_hr_spke.glide.hub.tokenurl system property.
  10. Enter the token URL generated from the Workday account in the Value field and click Update.

Result

The required system properties are configured for the Workday HR spoke.

Provide the Workday HR base URL

Provide the base URL of your Workday HR instance in the Connection Details [connection_details] table. Spoke actions based on the SOAP API, use these details for the action execution.

Before you begin

Role required: admin.

Procedure

  1. Navigate to All > Workday HR Spoke > Connection Details.
  2. Click the Show List related list.
  3. Click New.
  4. On the form, fill these values.
    Table 1. Connection Details form
    Field Description
    Base URL Base URL of the Workday instance or tenant name. Enter the base URL in this format https://<workday_host_url>/ccx/service/<workday_tenant_name>
    Version Version of the API. For example, enter v33.2.
    Webservice Type Type of web service. Select SOAP.
  5. Click Save.