Use ServiceNow to create and update events and attendees in Google Hangouts.

Request apps on the Store

Visit the ServiceNow Store website to view all the available apps and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the ServiceNow Store version history release notes.

Integration Hub subscription

This spoke requires an Integration Hub subscription. For more information, see Legal schedules - IntegrationHub overview.
Important: Google has announced end of life for Google Hangouts. The Google Hangouts spoke is now deprecated and no longer supported or available for new activation. Google Calendar provides the latest experience for this feature. For details, see the Deprecation Process [KB0867184] article in the Now Support knowledge base.

Spoke version

Google Hangouts spoke v1.1.0 is the latest version. The Google Hangouts Spoke is now deprecated and no longer supported or available for new activation.

Supported versions

API version v1.

Spoke actions

The Google Hangouts spoke provides actions to perform Google Hangouts tasks when events occur in ServiceNow. Available actions include:

Category Action Description
Attendees Add Attendees To Hangout Updates a hangout by adding to the list of attendees. Values you specify replace the existing values. Fields that you don’t specify in the request do not change.
Remove Attendees From Hangout Updates a hangout by removing specified attendees. Values you specify replace the existing values. Fields that you don’t specify in the request do not change.
Event Management Create Hangout Creates a hangout on the specified calendar.
Update Hangout Edit hangout information. Values you specify replace the existing values. Fields that you don’t specify in the request do not change.
Get Hangout By ID Returns the specified hangout.
Delete Hangout Removes a specified hangout from a calendar.

Google Hangouts Online account requirements

The Google Hangouts spoke requires a custom app that you create in Google G Suite.

Connection and credential alias requirements

Integration Hub uses aliases to manage connection and credential information, and OAuth credentials. Using an alias eliminates the need to configure multiple credentials and connection information profiles when using multiple environments. If the connection or credential information changes, you don't need to update any actions that use the connection.

For information about setting up the spoke, see Set up Google Hangouts spoke.

MID Server requirements

These actions use REST calls, which can run on an instance or MID Server. Use the connection record associated with the Google Hangouts alias to configure where actions run as well as set MID Server selection attributes. For more information, see MID server.